Introduction

Horsham Rural City Council is the heart of the Wimmera region, located approximately 300 kilometres north-west of Melbourne. Offering the perfect blend of career opportunity and lifestyle. Horsham combines affordable living, quality health and education services, and a welcoming community atmosphere.

Residents enjoy the benefits of a relaxed lifestyle, with short commute times, excellent sporting and recreation facilities, vibrant local events, cafes and restaurants, and a strong sense of community. Whether you're raising a family, pursuing outdoor adventures, or seeking greater work-life balance, Horsham offers an enviable lifestyle with all the conveniences of a regional city.

Surrounded by natural attractions including the Wimmera River, Mount Arapiles and the Grampians (Gariwerd) National Park, the region provides outstanding opportunities for bushwalking, cycling, fishing, water sports and camping. With its friendly community, affordable housing and easy access to nature, Horsham is a great place to live, work and thrive.

Horsham Rural City Council is proud to be an inclusive, child-safe and equal opportunity employer. We offer a range of flexible work arrangements and people of all abilities and backgrounds are encouraged to apply.

Every application is reviewed by a real person,



not an automated system

Description

About The Role

This role is the first public point of contact to Horsham Rural City Council, located in the Civic Centre. The successful applicant/s will provide high-quality customer service and administration support to the Civic Centre staff and customers. Duties include cashier, telephone, and other general reception services.

With the Customer Service team being the main point of contact for our customers, we respond to, at times large volumes of customer requests via several channels. Being able to multi-task and prioritise is essential. Transparent communication is also a key part of this role.

To view the full position description, please click here For a confidential conversation, please contact Coordinator Customer Service, Melanie Janetzki on 5382 9777

Skills and Experiences

About You The successful applicant/s will have a minimum Year 12 education. Relevant customer service in highly visible, public and customer focused industries (retail, banking and hospitality) is advantageous. You are a team player, flexible and solution focused. Having a customer centric attitude is something that you are passionate about.

📌 Casual Customer Service Officer (Horsham)
🏢 Horsham Rural City Council
📍 Horsham