About the Company:

Hikvision is one of the world's leading companies of video surveillance products and solutions. The company specialises in video surveillance technology, as well as designing and manufacturing a full line of cutting-edge CCTV and video surveillance products. The product line ranges from cameras and DVRs to video management software.

Since its establishment in 2013, Hikvision Australia has developed its business at a fast pace, achieved good market share and successfully built up its brand recognition in the Australian local market.

About the Role:

The Key Account Manager will manage and grow a portfolio of strategic distributor and channel partner accounts. By building strong partnerships and delivering focused account plans, the role will drive revenue growth, expand product penetration and strengthen Hikvision’s market position. Working closely with customers and internal teams, the role will identify opportunities and turn them into sustainable business outcomes.

Job Responsibilities:

Account ownership and growth

· Own day-to-day relationships with assigned distributors, resellers, system integrators and other key customers, acting as their primary commercial contact.

· Develop and deliver account plans that set transparent growth priorities, activities and measures for revenue, product coverage and market share.

· Identify opportunities to grow existing accounts, including new product categories, customer segments and applications.

Channel development and partner engagement

· Identify and develop current channel opportunities and high-potential accounts in the assigned territory.

· Work with channel partners to strengthen product knowledge, sales capability and customer engagement through regular training, product updates and joint activities.

· Agree and review joint business plans with key partners, monitor progress and follow up actions.

Sales execution and prospect management

· Build and maintain a qualified sales pipeline,



progress opportunities and support the achievement of agreed sales targets.

· Present Hikvision products and solutions and coordinate demonstrations or proof-of-concept activities with pre-sales and technical teams where required.

· Coordinate responses to tenders, RFI and RFP requests, and support commercial discussions and negotiations.

Forecasting and market insight

· Monitor account orders, sales performance and stock position with distributors; maintain reliable forecasts and raise supply or demand risks early.

· Gather and share customer feedback, competitor activity, market trends and pricing insights to inform account and territory plans.

· Maintain accurate CRM records, opportunity updates, forecasts and account activity reports.

Internal coordination and customer outcomes

· Coordinate with pre-sales, technical support, marketing, operations and other relevant teams to resolve customer issues and deliver agreed outcomes.

· Represent Hikvision at relevant customer and industry events, and contribute customer insights and successful case studies to the wider team.

· Carry out other reasonable duties related to the role as required.

Role Requirements:

- Fluent in spoken and written English and Mandarin.

- At least 3 years’ experience in key account management, channel sales or B2B sales, preferably in electronic security, ICT, electronics or other technical hardware.

- Experience managing distributor, reseller or system-integrator relationships and delivering against sales or account growth targets.

- Commercial understanding of channel sales, including account planning, pipeline management, sales forecasting and distributor stock or sell-through considerations.

- Ability to understand technical products and translate customer needs into relevant product or solution discussions.

- Strong relationship-building, communication, presentation, negotiation and problem-solving skills.

- Ability to work autonomously, prioritise competing activities and coordinate effectively with cross-functional teams.

Join us now by clicking APPLY NOW below.

📌 Channel Account Manager - Bilingual Mandarin and English (Mulgrave)
🏢 Hikvision
📍 Mulgrave