Jetstar is seeking a Customer Strategy & Capability Lead to shape how customer experience is understood, measured and embedded across its digital domains. You will build the CX system, research practices and insight capabilities that empower Product, Design, Commercial, Engineering and Technology teams to make customer-centred decisions.
This role is based at the Docklands office in Melbourne, offering the chance to build CX capability from the ground up and establish robust measurement
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📌 CX Strategy (Melbourne)
🏢 Qantas
📍 Melbourne
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