Role prospect

Access Training Centre (ATC) is a leading high profile Registered Training Organisation (RTO), specialising in nationally accredited training across the Construction, Resources, Manufacturing, Mining, Transport, and Logistics Industries. Our reputation for excellence in High-Risk Work (HRW) training, stems from ATCs commitment to providing high-quality training ensuring that students are job ready for Industry.

We are seeking a Client Account Officer to join our Dudley Park Team in a Full-time role (38 hours per week).

The Client Account Officer is responsible for providing exceptional customer service and operating as the lead point of contact for specific ATC client accounts; resulting in strong, long-lasting customer relationships.

Key Responsibilities:

Account Management

· Conduct regular face to face visits with clients.

· Maintain relationships with clients to ensure long-term success.

· Investigate and resolve queries and issues raised by clients.

· Act as the liaison between the client and internal teams ensuring customer requirements are met.

· Drive strong relationships with clients to identify additional training needs and services.

· Effectively communicate with specific ATC clients to ensure successful delivery and course logistics.

· Maintain relationships with industry contacts.

Corporate on-site Support

- Produce VETtrak reports to collate information for decision making.
- Prepare, send and follow up client quotes; resulting in a successful outcome for both ATC and the client.
- Using ATC’s online Training Schedule, book onsite course dates.
- Follow up all paperwork for onsite course bookings.
- Prepare course packs.
- Update learner details.
- Provide updates to the client in relation to course bookings.
- Print learner statements and/ or cards.




- Book travel and accommodation for onsite courses and add costs to VETtrak.
- Make required amendments/ updates to the Schedule (with the Training Operations Coordinator as required).
- Identify if a learner with English as a Second Language (ESL) and/ or Language Literacy and Numeracy (LLN) requires support.

Required Knowledge & Skills

- Australian Vocational Education and Training (VET) sector

- Standards for Registered Training Organisations (RTOs) 2025

- VET Student administration and processes

- Experience in Student Management Systems (SMS) or Customer Relationship Management (CRM) software desirable

- Microsoft Office applications and digital systems

- Excellent customer service and interpersonal skills

- High level organisational and administrative skills

Qualifications and Experience

- Desirable experience within a Registered Training Organisation (RTO)

- Desirable experience in student services and administration

- Demonstrated ability to communicate effectively with diverse learners

- Desirable knowledge of Australian VET compliance requirements

Why Join ATC?

- A highly respected RTO with bona fide industry connections

- An inclusive, diverse workplace – we encourage applications from Aboriginal and Torres Strait Islander people

- Be part of a collaborative and supportive team.

- Enjoy variety, autonomy and the opportunity to grow your skills.

- Make a real difference to the learning experience of thousands of students every year.

How to Apply

If you're passionate about creating high-quality learning experiences and want to be part of a forward-thinking training organisation, we'd love to hear from you by submitting your resume and covering letter addressing the criteria via Seek.

For a confidential discussion regarding the position, please contact Leah on 0433555***.

Applications close: Close of Business Tuesday 24th November 2026.

📌 Client Account Officer (Dudley Park)
🏢 Access Training Centre
📍 Dudley Park