About DingGoDingGo is a fast-growing Australian technology company connecting drivers, fleets, insurers and repairers on one platform, making accident, claim and repair management faster and easier across Australia and New Zealand.
About the roleWe're looking for a proactive, personable Client Relationship Manager to join our close-knit Client Services team.
You'll take ownership of your own portfolio of clients, building strong relationships and becoming their trusted point of contact. From onboarding and training to ongoing support and account reviews, you'll ensure clients feel valued, supported and confident working with DingGo.
You'll also play an important role in monitoring account health, strengthening client engagement and identifying opportunities to improve the overall client experience.
Reporting to the Head of Client Services, you'll work closely with our operations and product teams to ensure a seamless client experience and consistently high standards of service.
What you'll do
- Manage your own portfolio of clients, building strong relationships with key stakeholders across all levels.
- Lead client onboarding, portal training, regular check-ins and account reviews.
- Monitor client engagement, satisfaction and account performance, proactively identifying risks and opportunities.
- Respond to client enquiries, resolve issues and coordinate with internal teams to deliver positive outcomes.
- Analyse account data to identify trends and recommend improvements.
- Maintain accurate CRM records, including client communications, meeting notes and follow-up actions.
- Contribute ideas to strengthen client retention, improve processes and enhance the client experience.
What you'll bring
- Experience in account management or a similar client-facing, customer service role.
- A genuine passion for building relationships and delivering exceptional customer service.
- Strong organisational and time management skills, with the ability to manage multiple clients and competing priorities.
- Excellent communication skills and confidence leading meetings, presentations and training.
- A proactive, solutions-focused approach to problem-solving.
- Confidence with technology, CRM platforms and learning new systems.
- A collaborative, team-oriented attitude and willingness to support others.
Above all, we're looking for someone who takes pride in their work, genuinely cares about their clients and enjoys being part of a supportive team. Life at DingGo
- Modern Rhodes office within the corporate park with convenient public transport access.
- Onsite gym membership.
- Initial three months office-based, with the opportunity to transition to hybrid working of up to two days from home thereafter.
- Direct mentorship and support from the Head of Client Services.
- Regular social events and team-building activities that foster a fun, connected workplace.
- Career progression pathways, with opportunities to develop your skills, take on new challenges and grow within our team
- A supportive, collaborative workplace where our core values of Care, Value and Ease are at the heart of everything we do.
Ready to join us?If you're a natural relationship builder who enjoys looking after clients, solving problems and making a difference, we'd love to hear from you. Click Apply and include a short cover letter telling us why you'd be a excellent fit for DingGo.
📌 Client Relationship Manager (Sydney)
🏢 DingGo
📍 Sydney