Company Description ConnX Pty Ltd helps organizations work more effectively by using technology to reduce administrative workload, increase efficiency, and strengthen employee engagement. The ConnX HR system is designed to support a wide range of Talent Management and HR requirements in a streamlined, user-friendly way. With over 450 client organizations and more than 220,000 users, ConnX has a proven track record of delivering practical solutions that improve HR processes.

Team members join an environment focused on innovation, client success, and continuous improvement in how workplaces manage their people.

Role Description The Client Relationship Manager is a full time role based in the Greater Brisbane Area with a hybrid work arrangement, combining on-site client engagement with some work-from-home flexibility. In this role, the individual builds and maintains long-term relationships with ConnX clients, acting as a trusted point of contact for questions, issues, and recommendations. Day-to-day responsibilities include managing client communications, coordinating onboarding and training activities, monitoring client satisfaction, and identifying opportunities for product adoption and improvement.

The role also involves working closely with internal teams to troubleshoot client concerns, prepare reports on account health, and support the implementation of new HR technology features.

The Client Relationship

Manager contributes to renewal and expansion efforts by understanding client needs, advocating for solutions,



and ensuring a positive experience throughout the client lifecycle.

Qualifications

- Strong client relationship management, account management, and stakeholder engagement skills, with the ability to build trust and maintain long-term partnerships.
- Experience in customer success, service delivery, or support roles, including handling inquiries, resolving issues, and managing expectations professionally.
- Solid communication abilities, including clear written and verbal communication, presentation skills, and confidence in facilitating meetings or training sessions.
- Good organizational, time management, and coordination skills, with the capacity to manage multiple client accounts and priorities simultaneously.
- Comfort with HR technology or SaaS platforms, including the ability to learn new systems quickly and explain technical concepts in accessible language.
- Analytical and problem-solving skills to interpret client feedback, identify risks or opportunities, and recommend practical solutions.
- Collaborative mindset, with experience working across cross-functional teams such as product, support, and sales to deliver integrated client outcomes.
- Relevant experience in HR, talent management, or business operations is advantageous; a diploma or degree in business, HR, or a related field is preferred but not mandatory.
- Ability to work effectively in a hybrid environment within the Greater Brisbane Area, including occasional on-site client visits.

📌 Client Relationship Manager (Brisbane City)
🏢 Connx
📍 Brisbane City