Laneway Talent is seeking an experienced Configuration Management Analyst to join a client team and support the ongoing management, governance and improvement of their ServiceNow CMDB.

This is a hands-on role for someone who understands what makes a CMDB work properly: good data, transparent ownership, solid governance and the ability to identify issues and drive them through to resolution.

You’ll work closely with technical teams, service owners, ITOM and Architecture to improve CMDB health and ensure configuration data remains accurate, reliable and fit for purpose.

The Role

You’ll support the day-to-day operation of the Configuration Management practice, with a strong focus on CMDB health, data quality, governance and continuous improvement .

Key responsibilities include

- Monitor and improve CMDB health across completeness, correctness and compliance
- Investigate CI, relationship, reconciliation and data-source issues
- Coordinate remediation with CI owners, service owners and technical teams
- Support Configuration Management governance, standards, controls and procedures
- Monitor CI lifecycle activities to maintain accurate and current configuration data
- Produce CMDB health reporting, dashboards, metrics and governance insights
- Support CMDB audit, assurance, risk and compliance activities
- Work across Incident, Change, Problem, Asset and other ITSM practices
- Support the ongoing adoption and governance of CSDM and service modelling standards
- Provide guidance on how applications, services, CIs and relationships are represented within the CMDB
- Identify opportunities to improve Configuration Management processes, controls and data quality
- Take ownership of CMDB issues and activities and drive them through to resolution





About You We’re looking for someone with strong hands-on experience working within a Configuration Management / CMDB environment .

Ideally, you’ll bring:

- Hands-on experience with ServiceNow CMDB
- Experience working within an IT Configuration Management practice
- Strong understanding of Configuration Management and ITIL principles
- Experience across CMDB Health, governance, data quality and CI lifecycle management
- Working knowledge of CSDM, service modelling, CI classes and relationships
- Understanding of ServiceNow identification, reconciliation, data sources and duplicate management
- Strong analytical and root-cause investigation skills
- Experience producing CMDB reporting, metrics and governance insights
- Strong stakeholder management skills across technical and business teams
- Experience supporting audit, risk, compliance or assurance activities
- The ability to work independently, take ownership and make sound decisions within established governance

Qualifications

Highly regarded

- ITIL 4 Foundation
- ITIL Intermediate qualifications
- ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF)

Why Laneway At Laneway Talent, we connect talented technology professionals with organisations where they can make a genuine impact.

We value diverse perspectives, backgrounds and experiences, and encourage applications from people of all identities, communities and career journeys.

If you know ServiceNow CMDB, CSDM and Configuration Management and enjoy getting into the detail of data quality, governance and continuous improvement, we’d like to hear from you.

Interested?

Apply ASAP or contact Keith on 1300 815 300 for a confidential discussion.

📌 Configuration Management Analyst | ServiceNow CMDB (Melbourne)
🏢 Laneway Talent
📍 Melbourne