We’re a growing, multi-state home services business specialising in plumbing. We’re known for same-day service and high-quality work, and we’re expanding into new areas. We’re looking for a Customer Care Officer to join our Customer Care team.
This role suits someone who does well in a fast-paced, changing environment. If you have experience resolving customer issues, can handle difficult conversations calmly, and bring a positive “can do” attitude, we’d love to hear from you.
About the role
- Make customer calls with empathy and professionalism
- Investigate and understand customer complaints and disputes
- Handle complaints and pricing objections, negotiating fair outcomes to resolve them
- Protect and support our brand and reputation
About you
- At least 2 years’ experience in customer resolution or complaints handling
- Proven experience resolving customer disputes, ideally in a professional services or trades environment
- Strong analytical and organisational skills,
with great attention to detail
- A professional, friendly and adaptable phone manner
- Good commercial awareness and an eye for business risk
- Resilience after difficult conversations
- The ability to advocate for both the customer and the business
- A solid work ethic and a flexible, “can do” attitude
- Advanced computer skills, including strong Excel, and the ability to learn new systems quickly
Training
You’ll start in our call centre to learn how our business works. Once you’re confident there, you’ll move into the Customer Care Officer role.
What’s in it for you
- A supportive, energetic team with a great culture
- Strong leadership and management
- Ongoing training and coaching
- Room to grow within a multi-state business
Sound like you? Apply now!
Only shortlisted candidates will be contacted. Thank you to everyone who applies.