Customer Service Manager wanted

YESUNG INTERNATIONAL PTY LTD is a leading company in STRATHFIELD SOUTH and we offer high-quality service and a warm, friendly atmosphere in a relaxed setting.

We are looking for a professional manager who can lead and inspire our YESUNG INTERNATIONAL PTY LTD

Salary Range: $75,000 - $85,000 (plus superannuation)

What we offer;

- Full-time role
- Weekly roster
- Great location
- Fantastic work life balance
- Great hourly rate based on your experience

The Roles

Key responsibilities will include, but not be limited to;

- Formulate, implement, and review customer service policies and procedures to improve service quality and customer relations.
- Serve as the main liaison for business-to-business communications, maintaining strong business partnerships.
- Supervise, manage, and develop the customer service team, including Customer Service Officers, to achieve performance targets.
- Oversee customer service operations to ensure operational efficiency and high levels of customer satisfaction.
- Develop and implement action plans based on customer feedback to improve service delivery.
- Plan and implement after-sales services to monitor customer satisfaction and enhance service quality.




- Plan and conduct training programs to develop customer service staff skills and expertise.
- Monitor staff performance and provide feedback and coaching to improve effectiveness.
- Liaise with other organisational units, service agents, and customers to identify and respond to customer expectations.

The position Requires The successful candidate will have a proven track record of success within a similar role or work environment.

- Have a right to work in Australia
- Previous experience (at least 2 years) in a customer service supervisory or management role
- Must be fully available over a 7-day roster
- Be able to work under pressure
- Be a team player with excellent communication skills
- Highly organized and efficient
- Strong interpersonal skills

The candidate must also have a strong communication skill and show attention to detail and be well presented and punctual. If you believe you have the right experience for this position and would love to join a team that is committed to you, please APPLY NOW.

If you would like more information we would love to hear from you, contact CHLOE on 0434 449 279 , to discuss this outstanding chance we have available.

Pay: $80,000.00 – $80,001.00 per year

Work Location: In person

📌 CUSTOMER SERVICE MANAGER WANTED (Strathfield South)
🏢 YESUNG INTERNATIONAL
📍 Strathfield South