/n Customer Service Officer /n Contact Centre | MUFG Pension & Market Services | Full Time | Hybrid | Permanent and Fixed-Term Contract opportunities About the role /n Be the first point of contact for investors, employees and finance industry professionals. As a Customer Service Officer (CSO), you will handle inbound and outbound calls on a range of enquiries about shares, investments and website support.
Your purpose is simple: meet or exceed expectations with accurate, appropriate and empathetic responses. The details /n /n
- Start date: We are recruiting for an intake to join our business on Monday 18 January.
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- Employment type: Full Time. Both permanent and fixed-term contract positions are on offer.
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- Work arrangement: Hybrid. Successful candidates must have a suitable work-from-home set up.
/n What you will do Deliver an outstanding customer experience /n /n
- Provide excellent service on inbound and outbound calls
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- Resolve queries efficiently and effectively by anticipating customer needs and owning first call resolution
/n Own the detail /n /n
- Investigate and take ownership of complex investor queries
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- Build subject matter expertise on clients, processes and procedures
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- Achieve all Key Performance Indicators (KPIs)
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- Show adaptability and teamwork, adjusting shifts to meet operational demands if required
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- Take a proactive approach to independent learning
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- Contribute to continuous process improvement
/n Grow with a supportive team /n /n
- Participate positively in team meetings, sharing ideas and celebrating team goals
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- Work with your leaders to build your capability and skills through delegated responsibilities and projects
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- Support your leaders and colleagues, working closely with the Contact Centre team and the broader MUFG MPMS
/n Uphold governance and risk standards /n /n
- Build your knowledge of the finance sector and stay across industry news and changes
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- Live the MUFG Corporate Markets Core Values: Together We Achieve, Adapt and Evolve, and Client Focussed
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- Adhere to all legislative requirements for the role
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- Comply with the MUFG Pension & Market Services privacy policy and procedures
/n /n This list is not exhaustive and may change from time to time based on business needs.
What you will bring /n /n
- Strong customer service skills, excellent written and verbal communication and a pleasant phone manner
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- The ability to interpret complex subject matter and explain it clearly to the end user
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- A history of delivering results and achieving set targets
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- A proven record of reliability and punctuality in a structured environment
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- Proven ability to solve complex problems and deliver creative solutions
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- Empathy and resilience when handling difficult or sensitive calls
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- The ability to work under pressure and maintain target levels
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- Openness to feedback and a willingness to develop professionally
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- Experience working in a collaborative, professional team environment
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- Intermediate computer literacy and keyboard skills (MS Office suite), with excellent attention to detail and accuracy
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- The ability to work across digital media platforms and provide front line technical support
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- A desire to build a career in the finance and registry industry
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- A suitable work-from-home set up for our hybrid arrangement
/n Desirable /n /n
- Experience in Customer Service or Financial Services
/n Ready to apply? /n If you are looking to start a career in finance and registry services, we would love to hear from you. Apply now to join our intake starting Monday 18 January. /n
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📌 Customer Service Officer, CM (Parramatta)
🏢 MUFG Pension u0026 Market Services
📍 Parramatta
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