Customer service with purpose – help workers and employers navigate the new portable long service leave scheme for the Community Services sector in South Australia.

About SA Portable Long Service Leave – Community Services

SA Portable Long Service Leave – Community Services (SAPLSL) administers portable long service leave entitlements for workers in the Community Services sector in South Australia under the Portable Long Service Leave Act 2024.

Operating since October 2025, the scheme requires employers in the sector to register eligible workers and report on their quarterly work to build on their long service leave entitlements. Our role is to ensure the scheme is administered accurately, fairly, and with a strong focus on customer support and education.

About the Role

As a Customer Service Officer, you will be a key point of contact for workers and employers, helping them understand and navigate portable long service leave. You will provide clear, accurate information and deliver a high standard of service to people from diverse backgrounds. Key responsibilities include:

- Answering customer enquiries and providing accurate information about portable long service leave

- Processing employer returns, and providing assistance with lodgement to newly registered employers

- Managing correspondence, maintaining records, and ensuring compliance with policies and procedures

- Working collaboratively with the team to identify and improve customer service processes

What We Offer





- Excellent career development opportunities to support your career
- A supportive and collaborative team environment

- City-fringe office location close to shops and cafes

About You

You are approachable, patient, and confident in explaining complex concepts in plain language. You enjoy helping others and take pride in delivering high-quality customer service.

Essential Requirements

- Experience in customer service and administration roles, including data entry and processing

- Strong interpersonal skills with the ability to engage respectfully with a diverse range of people

- Demonstrated ability to work under general direction, prioritise tasks, and manage time effectively

- Ability to work both independently and as part of a team

- Experience providing high-quality customer service over the phone and in person

- Proficiency in Microsoft Office applications, including Word, Excel, Outlook, Teams, SharePoint, and PowerPoint

- Ability to obtain a National Police Clearance

Highly Regarded

- Experience working in the community services sector

- Ability to communicate in multiple languages

How to Apply:

Applications to be sent directly through Seek. Applications require a resume and a covering letter addressing the criteria as outlined (maximum 2 pages).

Apply without delay as screening will commence immediately.

Position Description is available on the following link: https://www.theengagedspace.com.au/news/recruitment-open/

📌 Customer Service Officer (Eastwood)
🏢 The Engaged Space
📍 Eastwood