Customer Service Officer | Full-Time Hours Monday - Friday | 4–6-week temp assignment /n We are currently recruiting two full-time Customer Service Officers to join a supportive and people-focused team. This is a phone-based role where you’ll spend time speaking with customers, understanding their needs, answering questions and providing a positive and professional experience. /n Unlike a traditional high-volume call centre, conversations can be more detailed, giving you the opportunity to genuinely engage with customers and provide meaningful support.

The role: /n /n

- Providing friendly and professional customer service over the phone

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- Managing inbound customer enquiries and providing clear, helpful information

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- Taking the time to understand individual customer needs and circumstances

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- Asking relevant questions and gathering required information

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- Working through customer queries and helping resolve issues

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- Accurately updating customer records and completing associated administration

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- Liaising with internal teams to ensure customers receive the right support

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- Delivering a consistently positive customer experience

/n /n About you: /n /n

- Previous customer service, contact centre or phone-based experience

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- Warm, confident and professional communication skills

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- Strong active listening and relationship-building skills

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- Comfortable managing longer, detailed customer conversations

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- Patient and empathetic in your approach

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- Solid administration and data entry skills

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- Excellent attention to detail

/n /n This would be a great opportunity for someone who enjoys customer interaction and building rapport, rather than simply working through a high volume of short calls.

📌 Customer Service Officer (Brisbane)
🏢 Perigon Group
📍 Brisbane