STARLUX Airlines is not just another carrier; we are a team of professionals and challengers from Taiwan, committed to delivering a refined travel experience with attention to every detail. As we prepare for our exciting launch in Sydney, we are looking for Customer Service Representative who is ready to help build our local presence from the ground up. If you are passionate about aviation and being part of an exciting recent chapter, we would love to hear from you.

How You'll Contribute

- Ensure smooth flight operations and oversee ground handling (above and below wing).
- Perform office administration duties.
- Assist with airport-related payment processing and finance data administration.
- Participate in and deliver training programs, support ground handling partners where required, and assist with internal and external audits in accordance with Company policies and regulatory requirements.
- Handle irregularities and complaints occurring from airport operations.
- Identify and report operational non-compliance and recommend corrective actions.
- Review and analyze station operation costs.
- Support workforce planning to ensure operational requirements are met.
- Contribute to achieving Company objectives through seamless teamwork and collaboration.
- Perform other related duties as assigned.

What Makes You a Great Fit





- Have excellent multitasking and communication skills.
- Be willing to work rotating shifts, including nights, weekends, public holidays, and rostered days off.
- Be willing to work reasonable additional hours when operationally required.
- Be willing to travel between multiple work locations or cities to support operations as required.
- Possess the legal right to work in Australia.

It's what else matters

- Language: Proficient in English. Familiar with Mandarin is highly regarded.
- Education: Diploma, Bachelor's degree or above.
- Work Experience: Minimum 2 years' experience in the aviation industry, preferably in airport passenger services or ground handling.
- Related Systems: Knowledge of Amadeus Altéa Suite (CM, FM, ARD Web) and WorldTracer system is an advantage.
- Valid Driving license is a plus.

Getting even more curious about our company?

Hop over to Facebook, Instagram, or YouTube and search for "STARLUX Airlines"! And if you’d like to gain a deeper understanding of this position, we invite you to submit your resume and meet with us in person!

To Apply

Please email your resume to [email protected].

Shortlisted candidates will be contacted by email for an interview.

📌 Customer Service Representative (Sydney)
🏢 Starlux Airlines
📍 Sydney