Jacksons Drawing Supplies is a long-established WA family-owned company seeking a Casual/Part-Time Customer Service Representative at our Head Office in Balcatta.
Key Responsibilities
- Customer Support & Sales: Provide technical product advice, process orders, generate quotes, and follow up on inquiries.
- Problem-Solving: Handle customer concerns professionally and find effective solutions.
- Communication & Coordination: Manage inbound and outbound calls, emails, and liaise with internal teams (sales reps, purchasing, warehouse) to ensure smooth order processing.
- Order & Payment Processing: Process sales, invoices, and payments with accuracy and efficiency.
- Relationship Building: Foster strong connections with customers and maintain a high level of service.
What We're Looking For
- Customer-first attitude – You genuinely enjoy helping people.
- Strong problem-solving and conflict resolution skills.
- Excellent communication skills – both verbal and written.
- Computer-savvy – Comfortable using Outlook, Excel, Word, and willing to learn new software.
- Ability to prioritize and multitask – Handling multiple customer orders, inquiries, and follow-ups with ease.
- Fast learner
- Attention to detail – Accuracy is key when processing orders and payments. Knowledge of art materials (or willingness to learn quickly).
- A positive, can-do attitude and the ability to work collaboratively in a team environment.
Why Join Jacksons?
- Be part of a well-established company with a passion for creativity.
- Work in a supportive and friendly team setting.
- Enjoy a balanced work schedule with flexibility.
- Play a key role in providing top-notch service to our valued customers.
Position: Casual Monday & Wednesday (9am – 3pm) Potentially becoming a Part-time position in January.
APPLY NOW To apply: Please include a cover letter and your CV. Clearly state the role you are applying for and why you believe you’re right for the requirements.