City Larder is redefining wholesale with restaurant-quality service in a wholesale environment. We specialise in chef-made charcuterie, cooked proteins for foodservice and stocks, alongside a boutique portfolio of some of Australia and Europe’s finest food producers.
We’re looking for an Customer Service & Sales Coordinator to deliver premium service, grow customer relationships, and help drive sales. This is a role for someone who thinks like an owner, thrives in a quick-paced environment, and takes pride in turning opportunity into growth.
What You’ll Do
- Be the first point of contact for our wholesale customers – providing impeccable service and converting enquiries into sales.
- Manage wholesale orders from local Victorian customers and interstate distributors.
- Coordinate logistics and organise daily order dispatches.
- Proactively upsell and cross-sell across both City Larder and boutique European and Australian lines.
- Strengthen relationships with premium clients.
- Liaise with all departments of the business to help manage inventory and order flow.
- Utilise our existing systems (Cin7, Xero, Hubspot, etc.) in order to complete the daily checklist.
What We’re Looking For
- Excellent communication and problem-solving skills.
- Strong organisation skills, excellent attention to detail, and premium service standards are essential.
- Ability to juggle multiple priorities in a fast-paced environment.
- Proven sales and customer service experience.
- An entrepreneurial mindset – someone who takes ownership and spots opportunities.
- Experience in wholesale food or logistics (preferred but not essential).
- A warm, friendly, conscientious team-focused professional who is enthusiastic to help build the office team.
📌 Customer Service & Sales Coordinator – Premium Wholesale Food (Coburg North)
🏢 City Larder
📍 Coburg North
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