Salary: c$132,000 AUD (depending on experience) superannuation
Location: Remote (Perth / Western Australia), occasional school visits - predominantly remote working based out of WA
Experienced in Education School Success or EdTech Customer Success? Passionate about helping schools get more from technology?
I'm supporting an innovative, international education technology business with the appointment of a School Success Manager (2 roles) to support it's growing network of schools across Western Australia.
This is a relationship-led opportunity focused on helping schools successfully onboard, adopt and maximise the value of an innovative, AI-powered teaching and learning platform.
You'll work closely with Principals and school leadership teams, becoming a trusted partner and ensuring schools feel supported, engaged and confident in using the technology.
What you'll be doing:
- Managing relationships with a portfolio of approximately 40–50 schools
- Keeping customer & school happiness at the forefront
- Onboarding, training, engaging and supporting schools
- Building trusted relationships with Principals and senior school stakeholders
- Proactively identifying challenges and helping schools resolve them through effective & proactive communication
- Supporting customer satisfaction, retention / reducing churn and continuous improvement
What we're looking for:
- Experience in EdTech Customer Success, School Success, Partnerships or a tech-savvy Teacher who wants a current challenge
- Strong understanding of K-12 education and school environments
- Excellent relationship-building and communication skills
- Confidence working with technology platforms and supporting adoption & usage
- A proactive, organised and customer-focused approach
Any experience with IB (PYP/MYP), Cambridge curricula and/or Australian independent schools would be ideal but not essential.
This is an opportunity to join a growing, well funded AI-powered education technology business where customer relationships, educational impact and helping schools succeed are at the heart of its mission.
Interested? Apply and/or send me a message for more information / informal & confidential discussion.
Eutopia Solutions Ltd is acting as an employment agency in relation to this vacancy and is supporting an organisation within the education technology sector with its recruitment and selection process.