Wanting to start your library career? This position offers a challenging and rewarding opportunity for a customer focused, flexible and organised person who loves problem solving to join our customer service team.

Position Type

Temporary Part Time up to 12 months - 28 hours per week

Salary

$1,894 to $2,111.45 per fortnight (based on 56 hours per fortnight), plus superannuation. Appointed salary in this range will be based on skills, qualifications and experience.

About us

At Hornsby Shire Council, we offer more than just a job. We are a community where everyone plays a vital role in creating a positive culture while delivering meaningful work with a real impact.

We are inclusive and flexible and champion your professional growth. Join us in building our Shire for the future and be part of a team that values your individuality and empowers you to contribute to something greater. Check out our employee value proposition and what it is like to work at Hornsby Shire Council.

About the role

Your new role is an operational position that relies heavily on team work and requires that work be prioritised according to customer need. The customer services team supports library and information services by assisting with the provision of productive and effective information and circulation services.

The Customer Services Library Assistant position has the following major components:

- Ensure the provision of quality customer services
- Assist in delivering a positive customer experience
- Assist in the maintenance of the collection to ensure it meets community needs




- Provide assistance with the use and troubleshooting of library software and equipment
- Promote library services and programs.

Position requirements

Current enrolment in the Diploma of Library and Information Studies or its equivalent, or a degree course in Library and Information Science, approved by ALIA

- Demonstrated customer service skills.
- Good oral and written communication skills
- Ability to work independently and as a member of a team
- Demonstrated ability to provide technology support to customers of all ages.
- Ability to prioritise tasks and problem solve
- NSW Working with Children Check clearance

About you The Customer Services Library Assistant position requires an enthusiastic, customer-oriented person who has good communication skills. Current enrolment in an approved course in Library Studies is the minimum qualification for the position. The ability to be an effective member of a team is critical to the success of this role, as is accuracy and attention to detail, and the ability to meet deadlines In your new role you will;

- Be interested in assisting the community
- Be adaptable and co-operative approach to work with good problem-solving skills




- Have enthusiasm for working in a public library
- Have a commitment to continuous learning

The Customer Services Library Assistant is primarily based at Hornsby Library and may be required to work at other branch libraries.

Current enrolment in an approved course in Library Studies is the minimum qualification for this position. A current Working with Children check is required.

Please note that unsuccessful applicants deemed suitable in the recruitment process may be considered for a casual position

Benefits of working with us

We offer more than just a job; we understand the importance of a work-life balance and are proud to offer a range of benefits:

- Flexible working opportunities, such as 9-day fortnight for full time permanent and temporary fixed term employees, hybrid work arrangements, part time and job share work opportunities
- Generous leave provisions, including:
- Long Service Leave after 5 years (transferable between Councils)
- Parental Leave - up to 28 weeks council paid parental leave
- My Leave – 5 days per annum, prorata for part time
- Employee Health and Wellbeing Program, as well as Fitness Passport and annual flu vaccinations
- Employee Assistance Program
- Professional Development Opportunities
- Employee recognition scheme
- Motor vehicle novated leasing and salary sacrifice opportunities
- Social Club
- Long Service Awards

For further information and to apply

Please visit our website

Applications close 22 November 2026 at 11.30pm

📌 Customer Services Library Assistant (Hornsby)
🏢 Careers at Council
📍 Hornsby