This role provides a high level of support to Eftsure's customers. Providing a positive customer experience and assisting with any issues that arise within a timely manner.
As a valued member of the Eftsure team you will be responsible for:
- Review and importing of data files from csv/Excel into Eftsure's system using our internal support system
- Manage batch email process using our internal support system
- Responding to level 1 and 2 product support issues via support tickets in Zendesk
- Investigating and replicating support issues that are raised and raising Jira tickets when necessary
- Testing of the software in preparation of new releases
Experience & Qualifications
- IT degree or similar experience
- A minimum of 1-2 years-experience in a similar customer-facing Support role.
- Experience working in a energetic, fast-paced and versatile role.
Skills
- Solid Excel skills
- Understanding of HTML and CSS
- General MS Office products
- Excellent verbal and written communications skills
- Personable and able to build strong relationships
- Excellent attention to detail
- Adaptable and versatile
- Self-motivated and resilient with the ability to work autonomously and as part of a team
- Excellent problem solving skills.
If this sounds like you, we would love to hear from you!
📌 Customer Support Analyst (North Sydney)
🏢 Eftsure
📍 North Sydney
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