Employment Type - Permanent Full Time

Hours per fortnight - 80

Job Category - Nurses and Midwives (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2024-2028 or Victorian Public Sector (Health and Allied Services,

Managers and Administrative Workers) Single Interest Enterprise 2025 - 2027

Req Id - 10116

- Extend your career, gain invaluable experience
- Become a vital member of a dynamic team comprising passionate professionals
- Permanent full time role (80 hours per fortnight) with access to ADO's, 5 weeks annual leave(pro-rata) and salary packaging benefits

About The Role As a Customer Support Coordinator, you will play a key role in delivering a high level of customer service while efficiently supporting and completing the admission processes for residents entering Barwon Health Residential Aged Care Facilities. Your strong time management skills will contribute to maintaining optimal occupancy levels across our aged care services, ensuring a smooth and positive experience for residents and their families.

Key Responsibilities

- Manage and respond to residential aged care enquiries, supporting prospective residents and families through the admissions process, including site tours, information sessions and admission timeframes.
- Coordinate all pre-admission requirements, assessments and documentation, including Aged Care Assessment approvals, resident assessments, residency agreements and compliance requirements.
- Coordinate admission and discharge processes, including room allocations, stakeholder communication and daily updates to relevant internal and external stakeholders.
- Provide high-quality customer-focused administrative support, maintaining accurate records, waitlists and reporting systems,



resolving enquiries and escalating issues as required.

What We’re Looking For

- Demonstrated experience in sales, customer service and/or administrative duties, preferably within a healthcare or aged care environment.
- Strong communication and interpersonal skills, with the ability to manage sensitive enquiries with compassion, discretion and respect.
- Intermediate computer skills, including proficiency in Microsoft Word, Excel, internet and electronic record-keeping systems.
- Ability to work independently and collaboratively within a multidisciplinary team, with strong organisational skills and attention to detail.

Position Description Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.

Barwon Health Staff Benefits

- Excellent working conditions and a strong sense of job satisfaction
- A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
- Extensive career development opportunities
- Attractive salary packaging benefits
- Living expenses capped at $9,010
- Meals and entertainment capped at $2,650

For more information about working at Barwon Health, please click here

Diversity and inclusion Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve.



We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.

Child safety

We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards

Additional Information

If you need adjustments to participate in the recruitment process, please contact us at [email protected]

All Appointments Are Subject To

- Satisfactory Police Record Check
- Immunisation Status Clearance
- Working with Children Check (if applicable)

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Please note: We do not accept resumes via email.

Contact person: Emma Mole

Email: [email protected]

Phone: (03) 4215 6663

Application closing date: 26 November 2026

Internal Applicants

If you are currently employed at Barwon Health, please ensure you sign in via the employee login on the external careers page or access the careers page through One Point (intranet) before applying.

Shortlisting may commence prior to the closing date - early applications are encouraged.

Barwon Health does not accept unsolicited resumes from recruitment agencies. Candidates must apply directly through the official recruitment portal.

📌 Customer Support Coordinator (Geelong)
🏢 Barwon Health
📍 Geelong