/n Passionate about technology and problem-solving? Join our team as a hands-on Desktop Support Engineer, providing 2nd line technical support and delivering a great experience for our customers. /n Your role /n /n
- Undertake incident and request tasks
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- Possess 2nd line responsibility for resolving incidents to SLA
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- Be responsible for the completion of assigned works within allocated timeframes
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- Undertake Project Tasks, supporting both internal and external Project Managers
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- Undertake Non-Standard Requests tasks to agreed timescales
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- Proactively communicate and coordinate with Level 3 teams to highlight major level issues
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- Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
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- Install & configure software and hardware
/n /n Your skills and experience /n /n
- An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
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- Experience handling LTSC Channels and KIOSK is highly desirable
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- Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
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- Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
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- An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
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- Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
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- Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
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- Excellent customer interface and customer service skills
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- Some flexibility with working hours when needed
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- BPSS - Cleared (Or equivalent at a country level) /n
- Valuable English communication skills; spoken & written /n /n
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📌 Desktop Support Engineer (Canberra)
🏢 Computacenter
📍 Canberra
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