Great with technology, even better at keeping things moving when everyone needs something yesterday?

We're working with a major healthcare organisation looking for an experienced Senior Desktop Support Specialist to step into a busy, business-critical technology environment for an initial 9-week contract.

With a large Windows 11 rollout underway, the existing team needs an extra pair of capable hands to keep day-to-day desktop services running smoothly.

This isn't about coming in and reinventing processes or managing a large team. It's about being the person who can hit the ground running, understand what's significant, coordinate priorities and make sure issues are being resolved.

We're looking for someone who knows desktop support inside out, understands service delivery and can bring a calm, organised approach to a fast-moving environment.

What you'll be doing:

- Coordinating day-to-day desktop support activities, managing ticket queues and keeping service requests moving.
- Monitoring SLAs, prioritising incidents and ensuring issues are appropriately escalated and resolved.
- Providing hands-on support across Windows 10/11, desktops, laptops, hardware, peripherals and printing.
- Working closely with service desk teams, technical specialists, vendors and business stakeholders.
- Supporting established ITIL processes while maintaining consistent service delivery during a major technology rollout.





What we're looking for You might currently be a Senior Desktop Analyst, an experienced EUC Specialist or someone who has stepped into desktop coordination or team leadership responsibilities.

What matters most is your ability to combine strong technical desktop knowledge with the organisational skills to keep a busy support function on track.

You'll be confident using an ITSM platform such as ServiceNow, understand incident management, escalation processes and SLA expectations, and know how to communicate effectively with people who aren't necessarily technical.

You'll also be someone who stays composed under pressure, takes ownership and doesn't need weeks to figure out how to make a contribution.

Experience in healthcare, 24/7 operational environments or supporting BAU services during a major technology rollout would be a bonus. SCCM exposure and ITIL Foundation certification would also be well regarded.

The opportunity

- Initial 9-week contract with an ASAP start.
- Onsite position in Perth's southern suburbs.
- Established healthcare technology environment.
- Hands-on technical and service coordination responsibilities.
- A great short-term opportunity for someone who enjoys being relied upon to keep things running.

If you're the kind of desktop specialist who can juggle priorities, solve problems and keep people informed without losing your cool, we'd love to talk.

📌 Desktop Support Engineer (Perth)
🏢 Sense Recruitment
📍 Perth