We are looking for a customer-focused Desktop Support Engineer to provide technical support for Windows desktops and laptops. The selected candidate will be responsible for resolving hardware and operating-system issues, managing incidents and service requests, and delivering a high-quality support experience to end users.
The candidate must have excellent communication and customer support skills. Knowledge of Microsoft Intune, macOS, and VIP support can be developed through training.
Key Responsibilities
- Provide end-user support for Windows desktops and laptops.
- Diagnose and resolve hardware, operating-system, software, and peripheral-related issues.
- Install, configure, troubleshoot, and maintain desktops and laptops.
- Manage incidents and service requests through the designated ITSM ticketing tool.
- Troubleshoot user access and authentication issues using basic Microsoft Active Directory functionality.
- Communicate technical information clearly and professionally to end users.
- Provide courteous, timely, and effective customer support.
Follow ITIL-aligned processes
📌 Desktop Support - 1459 (Sydney)
🏢 VNS
📍 Sydney
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