This isn’t your typical automotive assessing or customer service role. We’re looking for someone with sound automotive knowledge, excellent judgement and a genuine passion for delivering great outcomes.

About us

AutoXCarCare is a growing, family-owned Australian business delivering one of the country’s leading automotive cosmetic repair membership programs. With a national operation and thousands of positive Google reviews, we’ve built our reputation on quality repairs and customer care. Continued growth has created a rare opening in our assessment team.

A different kind of automotive role

No workshop inspections or traditional insurance estimating. You’ll review photographs, assess repair eligibility, communicate decisions and work alongside passionate colleagues to give our repair teams the clear information they need. It’s a busy, varied role where no two days are the same.

What you’ll do

- Assess cosmetic vehicle damage and repair requests against membership guidelines.
- Make fair, accurate and commercially sound assessment decisions.
- Explain outcomes to members, including repairs that fall outside membership coverage, with confidence and empathy.
- Provide clear assessment information to support quality repair outcomes.
- Assist with customer escalations, complex enquiries and problem-solving alongside the Head Assessor and operations team.





Sometimes the right answer isn’t yes. Great customer service means explaining decisions clearly and respectfully so members still feel heard and cared for.

Who we’re looking for

- Automotive knowledge from assessing, estimating, service advising, customer service, warranty, claims or a related role.
- Outstanding computer skills and the ability to learn multiple systems quickly.
- Strong written and verbal communication; calm, methodical judgement and attention to detail.
- Confidence working at pace, managing changing priorities and balancing customer care with business needs.
- A positive, collaborative attitude, curiosity and a sense of humour.

You don’t need to be a traditional assessor. If your background is different but your skills fit, we encourage you to apply.

- Company-provided laptop and the tools to do your job.
- Full training and ongoing support from experienced team members.
- Your birthday off every year - an extra paid day without using annual leave.
- A genuinely great team that works hard, supports one another and enjoys a laugh.
- A rare growth prospect with variety, development and a culture of continuous improvement.

Sound like you? Bring your automotive knowledge, people skills and willingness to learn. We’ll teach you our program.

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📌 Automotive Assessor (Melbourne)
🏢 Simplerecruit
📍 Melbourne