Job Category: Community Services & Development

Welcome to Lutheran Care

We are an energetic, forward-thinking, not-for-profit organisation, providing support to people who need it most.
In the Northern Territory, we deliver Financial Wellbeing services across Central Australia and are proud to be leading the new Central Intake Service, a Territory-wide initiative improving access to support for people experiencing, or at risk of, homelessness.
Our work in the NT builds on our strong foundation in South Australia, where we provide services such as foster care, homelessness support, emergency relief, family support, counselling and allied health services. Whoever you are and wherever you come from, we will walk alongside you, respecting all cultural backgrounds, beliefs, sexual orientations, and gender identities.
Our programs aren’t just services, we’re breaking down barriers and creating real opportunities for people to belong and thrive.

About the Role

At Lutheran Care, we believe the way we support people shapes the impact we have in the community. We’re looking for compassionate Pathways Workers who thrive on making meaningful connections and helping individuals and families access safe, respectful, and culturally responsive support.
As aPathways Worker, you’ll be on the frontline meeting people where they are, hearing their stories, and helping them find the right support. You’ll work closely with yourTeam Leader, collaborate with other service providers, and be part of a connected team that puts people first.
At the heart of the Central Intake Service is a commitment to being inclusive, respectful, and continually learning through ongoing cultural awareness and understanding. You’ll work in close partnership withYilli Rreung Aboriginal Corporation,The Salvation Army,



and other community organisations to make sure services are delivered in a way that is safe, culturally responsive, and meets local needs.

Key Responsibilities:

- Be the first point of contact for people seeking support, through phone and in-person services.
- Use assessment tools to understand each person’s risks and support needs and connect them with the services that best meet those needs.
- Support clients to make informed decisions about their options.
- Develop versatile case plans based on individual goals and backgrounds.
- Maintain accurate, confidential, and respectful client records.

What’s in it for You

- 6 weeks annual leave
- Salary packaging to increase your take-home pay
- You’re Amazing Day - an extra day off, just for you
- Paid parental leave
- Free, confidential counselling support
- Flexible working arrangements for work-life balance

What You’ll Bring

- A genuine commitment to supporting people experiencing homelessness, with a respectful and non-judgmental approach.
- An understanding of how to deliver trauma informed services.
- Confidence in responding to urgent situations calmly and effectively, using trauma-informed practices.
- Ability to engage with clients, colleagues, and service providers clearly and respectfully
- Awareness of the unique strengths and challenges of NT communities, alongside an understanding of the ongoing impacts of colonisation and intergenerational disadvantage for Aboriginal and Torres Strait Islander peoples

At Lutheran Care, inclusion, compassion, courage and social justice guide everything we do.

We know diversity makes us stronger and helps us better support our communities. If you are Aboriginal and/or Torres Strait Islander, living with disability, part of the LGBTIQA+ community, culturally diverse, or bring lived experience, your voice and experience matter to us, and we encourage you to apply.

Please note: this ad may close early if we appoint a suitable candidate.

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📌 Pathways Worker (Alice Springs)
🏢 Lutheran Care
📍 Alice Springs