Our client is a global leader in mining and construction equipment, with a culture built on challenging conventions, sparking innovation and finding sustainable solutions in a fast-changing world.
With a strong focus on automation technology, they're leading the charge in reshaping the future of mining, and offer the backing of a large international business.
About the role Our client is seeking an experienced Drill Fitter to step into a Product Support Advisor role, providing underground support to a key customer near Kalgoorlie. You'll be the on-site OEM expert, keeping a brand new fleet running at its best and helping the customer get maximum availability and utilisation from their equipment.
This is a site-based role on an 8/6 day shift roster, FIFO ex Perth.
Key responsibilities
- Understand and comply with company and customer SHEQ requirements, policies and procedures
- Assist customers with diagnostic evaluations and give expert advice on removal, repair and installation procedures
- Monitor repair and maintenance events, analyse trends and recommend strategies to maximise machine availability and utilisation
- Process warranty claims efficiently in line with company guidelines
- Provide high-level technical mentoring, support and training to customers as the go-to expert on our client's products
- Help customers develop preventative maintenance plans for their equipment
- Take an active part in continuous improvement initiatives and provide tailored customer support
- Build long-term, sustainable customer relationships and deliver on commitments
Essential Skills and experience
- Relevant Australian (or recognised) trade qualification
- Extensive experience maintaining underground heavy mobile mining equipment, including hydraulic and low-voltage electrical repairs
- Sound knowledge of hydraulic, pneumatic and electrical schematics
- Customer-facing field experience with OEM underground drilling equipment
- An unwavering focus on safety
Personal attributes
- Solid problem-solving and analytical skills
- Self-starter with effective planning and organisational skills
- Excellent communication and relationship-building skills
- Commitment to quality customer service
- Proficient computer skills
What's on offer
- 8/6 day shift roster, FIFO ex Perth
- Work on brand new equipment
- Superannuation paid on all hours worked
- Retention bonuses
- Company-paid Income Protection
- The backing of a global industry leader in mining automation
How to apply Our client is an equal opportunity employer and encourages people from all backgrounds to apply. Click Apply to submit your resume, or contact Sure People Solutions for a confidential conversation about the role.