Ecommerce Growth & Performance Manager

Paid Media | Creative Strategy | Ecommerce | CRM

Short-Term Contract | Fully Remote Within Australia | Opportunity to Renew

Love paid media, creative strategy and ecommerce equally? This could be your ideal role.

Who in the Zoo is partnering with an established premium Australian fashion label to appoint a commercially driven, creative and hands-on Ecommerce Growth & Performance Manager.

Our client is a boutique, design-led brand with a curated product offering. Unlike fast fashion, the business operates with small collections, minimal product drops with a strong focus on brand positioning, customer experience and profitable growth.

This is an exciting opportunity for someone who genuinely loves the entire ecommerce journey, from developing compelling creative briefs and executing high-performing paid campaigns through to website conversion, CRM and customer retention.

We're looking for a true digital all-rounder who enjoys the diversity of these disciplines, takes ownership and knows how to turn strategy into measurable results.

The Chance

You'll take ownership of digital trading and performance, working alongside an Ecommerce Executive while leading the creative direction and briefs for a graphic designer /video editor

This is not a traditional paid media role where you're managing campaigns in isolation. You'll connect acquisition, content, ecommerce and CRM to create a cohesive customer journey that drives profitable sales.

Key Responsibilities

Paid Media & Customer Acquisition

- Hands-on management and optimisation of Meta and Google Ads.
- Develop and execute commercially focused customer acquisition strategies.
- Manage campaign budgets, testing, targeting and ongoing optimisation.
- Monitor ROAS, MER, CAC and profitability, translating data into commercial decisions.




- Identify opportunities to improve acquisition efficiency and maximise returns.

Creative Strategy & Content Direction

- Develop and lead creative briefs for paid media, organic content and digital campaigns.
- Direct the graphic designer on creative concepts, messaging, formats and content requirements.
- Analyse creative performance and continually test current concepts, hooks and messaging.
- Ensure creative execution balances premium brand positioning with commercial performance.
- Proactively plan content requirements around campaigns, promotions and trading priorities.

Ecommerce, Trading & CRM

- Oversee the customer journey from acquisition through to conversion and retention.
- Identify opportunities to improve Shopify performance, landing pages, merchandising and conversion.
- Develop and execute CRM strategies through Klaviyo, including email campaigns, segmentation and automated flows.
- Work closely with the Ecommerce Executive to coordinate website updates, promotions and campaign execution.
- Lead an integrated trading calendar connecting paid media, content, ecommerce and CRM.
- Monitor revenue, conversion, average order value, customer retention and overall digital performance.

About You You're likely already working in an ecommerce, digital growth or performance marketing role where you're equally comfortable managing paid campaigns, briefing creative and optimising the online customer experience.

You may be an Ecommerce Manager, Digital Growth Manager,



Performance Marketing Manager or an agency-side Digital Account Manager who has worked across the full ecommerce ecosystem.

To be considered, you must have:

- Proven experience within fashion, beauty or consumer products ,
- Strong, hands-on Meta and Google Ads management experience.
- Demonstrated experience directing performance-led creative briefs and directing creative resources.
- Strong working knowledge of Shopify and Klaviyo.
- Experience across ecommerce trading, conversion optimisation and CRM.
- A commercial understanding of customer acquisition, retention and profitability.
- Strong analytical skills and the ability to translate insights into action.
- A proactive, resourceful approach and the confidence to lead a small team while remaining hands-on.

You'll be someone who thrives in a lean, entrepreneurial environment, enjoys variety and is equally passionate about the creative and commercial sides of ecommerce. Why This Opportunity?

- Genuine ownership of the entire digital customer journey.
- Work with an established premium Australian fashion brand.
- Lead creative briefs with the support of an Ecommerce Executive, graphic designer and videographer.
- Enjoy the autonomy to develop ideas, execute campaigns and directly influence results.
- Work in a collaborative, agile environment with direct access to the business owner.
- Fully remote opportunity for candidates based anywhere in Australia.

Contract Details

- Short-term contract with the opportunity to renew.
- Fully remote / Full time or 4 days a week applicants must be based in Australia EAST COAST.
- Flexible working arrangements.
- Immediate start preferred.

If you're passionate about paid media but equally excited by creative strategy, ecommerce trading and the customer journey, we'd love to hear from you. Apply now or contact the team at Who in the Zoo for a confidential discussion.

📌 Ecommerce Growth & Performance Manager (Australia)
🏢 Who in the Zoo Recruitment
📍 Australia