Australian Citizens residing in Australia only respond.

Job details

Business Architects design and evolve business capabilities in line with the organisation strategy. The Labour Hire worker(s) will be required to prepare configuration models (service maps) that show relevant ICT configuration items for ICT services and ICT systems within the agency.

The Labour Hire worker)s) will be required to:

- Liaise with Services Australia ICT (infrastructure, application and Cyber stakeholders) and Business staff/stakeholders to identify and document ICT components for 80 ICT Service maps.
- Create and update 80 ICT Service maps (within the OpenText UCMDB product) that show: critical business/ICT services and related ICT components used by each service (including ICT systems, commercial software, applications, computers/devices, databases, network devices and ICT infrastructure and stakeholders for each business service), together with the relationship of these ICT components to each other and the business / ICT service.
- Document and share knowledge of ICT Service maps and Configuration Items (CIs) with ICT, Cyber and Business personnel in Services Australia.

- use their in-depth knowledge of specific ICT Platforms to provide expert advice on the management and maintenance of those platforms. They will work closely with key third party suppliers to ensure the provision of a robust infrastructure capability to the business, and liaise with architecture and shared services areas to ensure the security of the day-to-day technical operations.

- exercise a considerable degree of independence, with decision-making substantially dependent on their high-level judgement and consideration of wider agency implications,



with work being performed under the general guidance of senior staff. In performing a leadership role, Technical Engineering Experts drive innovation, changes in workplace practices and organizes work in the context of competing priorities and strategic direction, and
- may contribute to the management of a team.

Key duties and responsibilities

Duties may include some or all of the following:
- assist with delivery of an optimal strategic system landscape
- manage the design, installation and operation of the ICT configuration system landscape
- provide broad technical support for project build, test and solution deployment activities
- contribute to the administration and operation of the configuration database solution
- manage technical operations for ICT solutions and interfaces
- perform problem management and root cause analysis
- support alignment with key third party suppliers
- manage technical change management
- develop staff capability through coaching, mentoring and succession planning
- encourage innovation, continuous improvement and manage and support change
- proactively share knowledge and expertise as the subject matter expert, and provide assistance and mentorship to less experienced colleagues
- collaborate with a broad range of internal and external stakeholders to achieve project outcomes
- prepare and review a range of technical documentation and reports
- monitor and manage work output and quality against established performance standards
- act with integrity by promoting workplace practices aligned with the APS Values and the APS Code of Conduct

Technical skills

The Labour Hire Workers will be required to have technical skills and experience in ICT Service Mapping

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