- Initial Contract Duration: 16 months

- Extension term details: One extension of 6 months

- Location: ACT

- Security Requirements: Must be able to obtain Baseline

- Working Arrangements: Hybrid

ACT-based hybrid arrangement. The Worker must routinely attend One Canberra Avenue, Forrest ACT 2603 in accordance with the Department's adaptable work arrangements. Subject to commencement, performance and operational requirements, remote work may be permitted for up to 2 days per week. The Labour Hire Worker must comply with reasonable attendance requests.

- Maximum hours: 40 hours per week.

Job details The Department seeks an experienced Business Change Manager to support system redevelopment. The role will operate in a lean, fast-paced project environment and provide trusted, responsive support to the Senior Responsible Officer and Project Director. The successful candidate will act as a central coordination point for business change, stakeholder engagement, business analysis and executive communication, translating verified business needs and project objectives into practical change activities and clear, evidence-based advice.

The candidate must be able to establish priorities quickly, work effectively under pressure, collaborate respectfully across business and technical teams, adapt to changing priorities and deliver high-quality outcomes with limited supervision.

Key duties and responsibilities

- Act as the trusted adviser and central coordination point for change impacts, stakeholder matters, business requirements, readiness, risks and emerging issues.

- Coordinate between the business owner team and the vendor project manager.

- Develop and deliver an integrated stakeholder engagement and communication strategy for participating entities, governance bodies, internal teams, data providers and end users.

- Facilitate workshops, interviews, briefings and forums, and maintain effective feedback, decision and action mechanisms.





- Develop and maintain the change management approach aligned with the delivery roadmap and governance arrangements.

- Complete an initial change impact assessment within four weeks of commencement and update it at key milestones.

- Plan and coordinate readiness, transition, adoption, training, knowledge transfer and post-implementation support.

- Maintain and validate business requirements, user stories, process maps, data requirements, user journeys and acceptance criteria.

- Support user acceptance testing, solution demonstrations, deployment and implementation decisions, maintaining traceability to agreed business outcomes.

- Prepare concise briefs, presentations, dashboards, decision papers, data visualisations and executive-ready updates.

- Manage competing priorities and deliver accurate, fit-for-purpose outputs within short timeframes.

Technical skills

- Complex digital, data or ICT-enabled business change; stakeholder facilitation and executive briefing.

- Business analysis, including requirements elicitation, process mapping, traceability, validation and UAT.

- Data visualisation using Power BI or comparable tools.

- Desirable: Australian Government or regulated-environment experience, AI or agentic project experience, BPMN, and recognised change, BA or project qualifications

About the team The role will work within the PGPA and Digital Reporting Branch, Governance and Grants Division, and collaborate with multidisciplinary business, data, design and technical delivery teams.





About the project The system redevelopment will change how information about Government information is collected, validated, governed, managed and published. It includes changes to the digital platform, business processes, data practices, governance arrangements, stakeholder responsibilities and user experience.

Essential Criteria

- Address all criteria specified (this is equal to 5000 characters)

Desirable Criteria

- Security clearance: The proposed candidate must hold, or be able to quickly obtain and maintain, a minimum AGSVA Baseline security clearance.

- Performance Criterion 1 - Relevant experience and demonstrated outcomes: The extent to which the candidate and seller demonstrate successful delivery of complex business change in digital, data or ICT-enabled transformation, including comparable stakeholder complexity, government or regulated-environment experience, measurable outcomes and referee-supported performance.

- Performance Criterion 2 - Proposed personnel capability and capacity: The extent to which the nominated candidate demonstrates capability across change management, stakeholder engagement, business analysis, executive communication, data visualisation and multidisciplinary delivery, including availability, independence and ability to deliver under pressure.

- Performance Criterion 3 - Understanding, methodology and delivery approach: The extent to which the candidate and seller demonstrate an understanding of the Transparency Portal requirements and a practical approach to the first 30/60/90 days, change impacts, engagement, readiness, adoption, requirements traceability, UAT, governance, reporting, risks, dependencies and responsible use of AI-enabled tools.

Application Deadline: Tuesday, 17 November 2026

Expected Start Date: Thursday, 03 December 2026

Job Type: Contract

If you wish to have a confidential discussion, call us on 02 6108 3980 or 0410 756 040 for more information.

📌 Change Manager (Canberra)
🏢 SoftLabs
📍 Canberra