Enrolled Nurse or Registered Nurse - Community and Home Care

(Care Ambassador)

Nurse Next Door Ballarat Location: Ballarat & Surrounding Regions, VIC

Job Type: Part-Time (Minimum 15-20 hours per week, with a strong view/willingness to grow into a Permanent Full-Time position)

Hours & Schedule: Rotating shifts operating between 7:00 AM and 7:00 PM (including some weekends). On-call rotation required.

Ready for a nursing role that's a little different?

At Nurse Next Door Ballarat, we help older Australians and people living with disability stay at home for as long as they choose, doing the things they love. We’re not a task-and-go provider. We take the time to get to know each client.

We currently have clinical opportunities available that offer a unique combination of office-based clinical administration/case management and hands-on, on-the-road opportunities.

As a Care Ambassador, you’ll be the crucial clinical link between our office administration, our scheduling team, and our on-the-road caregivers. You’ll have real autonomy, a supportive local team, and the time to do care properly.

If you are a clinical nurse who is also admin-savvy, highly organized, and eager to support both the business operations and clinical compliance side of home care, this is the perfect opportunity to step into a leadership pathway with us!

About the Role & Key Details

We are looking for an enthusiastic, multi-talented Enrolled Nurse (EN / EEN) or Registered Nurse (RN) to join our local Ballarat leadership team. This is a dynamic role split between on-the-road clinical care and in-office operations and coordination.

We want to be clear: We are looking for a nurse who loves patient-centered care and human interaction. You need to be someone who is not afraid to get their hands dirty, who still loves patient care, and who is always willing to jump into shifts to support our care team and clients whenever and wherever needed. This is a must with this role, as we support vulnerable clients and our office team. Our nurses will often jump into shifts to support our care team on the road as needed.

A Leadership Position: This is a true leadership role. You must be a huge team player who has the confidence to lead, direct, and delegate to our caregivers, while still offering hands-on clinical support and guidance where needed.

Dual-Responsibility Split: You will get to spend time handling care plan designs, caregiver support, and office clinical administration, while still keeping your hands-on nursing skills active with shifts out on the road.

- The Clinical & Road Focus (approximately 25–40% of your time): Hands-on community nursing visits, supervisory visits, caregiver mentoring in the home, practical caregiver skill assessments, clinical intakes, and leading first visits.
- The Office & Operations Focus (60–75% of your time): Clinical compliance, 60-day reviews, updating care plans, file audits, scheduling liaison, caregiver coaching, medication/dressing orders, and taking the load off business operations.

Growth Pathway: This is starting as a Casual or Part-Time role (minimum 15-20 hours per week), with a clear and strong pathway to transition this into a Permanent Part-Time (PPT) or Permanent Full-Time (FT) position for the right candidate. We are huge on the "Right Fit" for both our clients and our team! Main Duties & Key Responsibilities





Reporting to the Care Designer and working in close partnership with the Lead Care Ambassador and the Care Services Centre (CSC), you will drive outcomes across these core areas:

Client Delivery & Getting Started

- Support the Care Designer to ensure the First Visit introduction sets the tone for a premium Nurse Next Door brand and care experience.
- Conduct supervisory visits to ensure caregiver fit and quality of care, driving client Net Promoter Scores (NPS) of 9 or 10.
- Develop and update appropriate, individualized care plans in AlayaCare.
- Collect, verify, and process Client Service Agreements.
- Review schedules and care notes with caregivers to clarify all care plan details and documentation.
- Provide direct nursing care as required by the business, particularly to cover 1-hour nursing visits, urgent cancellations, or hard-to-fill visits.

Continuity of Client Care & Clinical Compliance

- Facilitate Happier Ageing by helping clients stay connected to the hobbies and interests they love.
- Deliver skilled clinical nursing within your scope of practice, including comprehensive wound care assessment and complex dressings, catheter management (IDC and SPC), and medication administration.
- Undertake practical assessments directly in client homes to ensure caregiver competencies and skills are up-to-date and completed safely.
- Audit client files, progress notes, MARs, flowsheets, and signature logs to maintain meticulous clinical compliance and WHS standards.
- Identify changing levels of client need and communicate recommendations to the Care Designer with a sense of urgency.
- Follow up promptly on care-related concerns and adhere strictly to nursing delegations.

End of Client Care

- Assess reasons when care is ending and communicate compassionately and promptly with clients and caregivers.
- Complete final discharge assessments, collect final notes, address feedback, and discharge files in a timely manner.

People Leadership, Mentoring & Caregiver Support

- Safely lead, direct, and delegate caregiver tasks, ensuring care matches our high standards.
- Create a positive caregiver experience by ensuring staff have the exact client details and training needed before every visit.
- Foster a spirit of Happier Ageing amongst caregivers to ensure an inspiring employee culture.
- Oversee caregiver performance and ensure the right match for every client assignment.

Scheduling Collaboration & Relief Support

- Liaise with the Care Services Centre (CSC) team to communicate changes in client requirements and caregiver assignments.
- Monitor calls and emails regarding scheduling inquiries, cancellations, and roster changes.
- Work in close collaboration with the Lead Care Ambassador to coordinate backup care for sick leave and under-48-hour vacant visits.
- Step in for client care visits when there is an urgent need or sudden cancellation.

Administration & Regional Operations

- Maintain excellent clinical documentation and assist the Lead Care Ambassador with quarterly audits.




- Assist with sending and receiving medication orders and processing approved dressing orders.
- Help maintain client and personnel records to meet organizational and statutory standards.
- Liaise with Support Coordinators and Support at Home Managers with oversight from the Lead Care Ambassador and Care Designer.

Availability & On-Call Requirements

- Operating Hours: Primarily operating between 7:00 AM and 7:00 PM, with early morning starts being an essential part of community scheduling.
- Flexibility: High flexibility is required to adapt to shifting client needs, including some weekends.
- On-Call: Rotating on-call coverage is required (including evenings and rare overnight availability during emergency on-call escalations).

Why Join Nurse Next Door Ballarat? At Nurse Next Door, we believe in Happier Ageing and helping people live fulfilling lives in the comfort of their own homes.

As a Care Ambassador, you are passionate about Making Lives Better® and embodying our core values:

- Admire People
- WOW Customer Experience
- Find a Better Way
- Passionate About Making a Difference

You'll also enjoy:
- Excellent Place to Work: We are incredibly proud to be certified as a Great Place to Work!
- Supportive Team Environment: Work alongside a highly collaborative, positive, and experienced local clinical and administration team.
- Flexibility & Work-Life Balance: Adaptable part-time rosters designed to suit your lifestyle, with no mandatory night shifts.
- Growth Into Leadership Roles: Clear pathway to expand your clinical, coordination, and administrative expertise into permanent leadership and full-time positions as our Ballarat franchise grows.
- Meaningful Impact: Make a genuine, lasting difference to older Australians and people living with a disability across Ballarat and our surrounding communities.

About You We are looking for an organized, resilient, self-led nurse who is confident making clinical decisions within their scope of practice and eager to support daily operational rhythms.

You will fit right in if you:

- Want a true leadership role where you can confidently lead, direct, and delegate tasks to care staff.
- Always put clients first and care deeply about making a difference.
- Are warm, caring, and practical under pressure.
- Think of creative solutions and always find a better way.
- Follow through with commitments and build great relationships.
- Go above and beyond (even when no one is looking!).

Essential Requirements

- Current AHPRA Registration as a Registered Nurse (RN) or Enrolled Nurse (EN/EEN).
- Clinical Skills: Demonstrated experience in wound management, catheter care (IDC/SPC), and general health observations.
- IT & Admin Savvy: High computer literacy with Google Workspace (Docs, Sheets, Drive, Calendar) and AlayaCare (or similar CMS).
- Driver's Licence: Current, unrestricted VIC Driver's Licence and a residential address within 30 minutes of Ballarat.
- Compliance Checks (must be obtained prior to start):
- Current CPR & First Aid Certification.
- Valid Working with Children Check (WWCC).
- NDIS Worker Screening Check & NDIS Worker Orientation Module.
- National Police Check (Aged Care specific).
- Australian Citizenship or full working rights.

Ready to Grow with Us? If this unique mix of clinical care, administration, and leadership sounds like your next career step, we would love to hear from you!

Click "Apply Now" to submit your resume and cover letter today!

📌 Enrolled Nurse or Registered Nurse - Community and Home Care (Care Ambassador) (Ballarat)
🏢 Nurse Next Door Ballarat
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