An exciting opportunity is available to join an IT Managed Service Provider who specialises in delivering customised IT solutions to small and medium-sized businesses.

This role is well suited to individuals seeking a long term challenge and the chance to grow and evolve within the organisation.

DUTIES INCLUDE

- Daily reporting to IT manager

- Ticket management and reporting

- Daily performance monitoring of computer systems

- Providing onsite and telephone-based Help Desk support to clients

- Workbench repairs of desktops, servers and laptops

- Assisting senior engineers in the implementation of Networks, Exchange, Windows Servers, Cloud and Virtual Environments

- Availability to attend to emergency IT support systems administration until resolution arises

YOU WILL BE TRAINED IN THE FOLLOWING:

- Installation and configuration of server infrastructure, desktop, laptop and printer

- Performing of networking and server maintenance and health check tasks

- Network monitoring setup and alerts, including security breaches

- Maintaining documentation of systems/networks/backups, as needed

- Create and manage all user accounts

* Graduate degree in Information Technology preferable but not essential
- Microsoft Certifications preferable,



but not essential

PERSONAL SKILLS / ATTRIBUTES

- Excellent verbal and written communication skills

- Demonstrates a genuine interest in Artificial Intelligence (AI), with a strong commitment to staying informed of emerging technologies, industry developments and opportunities to leverage AI within the IT setting

- Strong attention to detail, ensuring all job-related documentation is completed accurately and to a high standard

- Strong customer service and interpersonal abilities

- High level of professionalism, work ethic and initiative

- Ability to work autonomously and within a team

- Proven IT HelpDesk & Systems Administration experience, including phone etiquette

- Availability for on call work as required for project phases and unforeseen outages

- Bearer of Australian Citizenship, vehicle & current driver's license

If you feel that this position is in alignment with your particular career aspirations and professional attributes, please do not hesitate to forward your Cover Letter & Resume to our office.

Only candidates chosen to progress to interview stage will be contacted.

📌 ENTRY LEVEL IT SYSTEMS ENGINEER (Ringwood)
🏢 Netspan
📍 Ringwood