Company Description New York Global Consultants Inc. (NYGCI) is an innovative technology services provider specializing in IT consulting, data protection, and application performance management. The company designs, builds, and operates IT infrastructure and business processes to help clients improve productivity and performance. NYGCI serves Fortune Global 500 organizations with business process outsourcing, infrastructure consulting, application development, managed IT services, and cloud services.

Founded in 2007 in New York, NYGCI now operates in over half of the U.S. states and has an additional presence in India to support global clients. The team combines deep industry insight with advanced technology expertise to deliver cutting-edge solutions and help customers achieve their strategic vision.

Role Description The EU Support role is a contract, on-site position based in New South Wales, Australia. This role focuses on providing timely and effective technical and customer support for EU-based users, including responding to service requests, resolving incidents, and escalating complex issues as needed. Daily activities include troubleshooting hardware, software, and network problems, documenting solutions, and following established support procedures and service level agreements.

The role involves close collaboration with cross-functional teams,



clear communication with stakeholders, and maintaining accurate records in ticketing and tracking systems. The successful candidate will help ensure stable operations, high user satisfaction, and compliance with relevant standards and policies.

Qualifications

- Candidates should possess strong Customer Support and Communication skills to interact professionally with users and stakeholders.
- Candidates should possess solid Technical Support and Troubleshooting skills to diagnose and resolve hardware, software, and network issues.
- Candidates should possess effective Analytical Skills to interpret technical information, identify root causes, and recommend solutions.
- Relevant experience in IT support, service desk, or end-user support environments, preferably in a corporate or EU-facing context.
- Familiarity with ticketing systems, remote support tools, and standard operating procedures for incident and request management.
- Ability to work in office in New South Wales, Australia, manage priorities in a fast-paced environment, and collaborate with global teams.
- Industry certifications such as ITIL, CompTIA A+, Network+, or equivalent qualifications are beneficial.
- Knowledge of data protection, privacy, or regulatory requirements applicable to EU users is an advantage.

📌 EU Support (New South Wales)
🏢 New York Global Consultants Inc. (NYGCI)
📍 New South Wales