Deer Park Club Inc is seeking an experienced Gaming Supervisor / Attendant to join our team on a casual basis. Based at our venue in Deer Park VIC 3023, this role is fundamental to delivering exceptional customer service and maintaining the highest standards of gaming floor operations. As a Gaming Attendant / Supervisor, you will play a key part in ensuring our guests enjoy a safe, compliant, and entertaining gaming experience whilst upholding all relevant gaming regulations and club policies.
Key responsibilities
- Monitor and supervise gaming machines and gaming floor activities to ensure compliance with gaming legislation and club policies
- Provide attentive customer service to gaming patrons, addressing inquiries and concerns promptly and professionally
- Conduct regular inspections of gaming equipment and facilities to ensure optimal condition and functionality
- Respond to customer disputes and complaints with professionalism, tact and a solution-focused approach
- Maintain accurate records of gaming floor incidents, machine issues and patron interactions
- Assist in training and mentoring junior gaming staff members
- Enforce responsible gambling practices and identify patrons displaying signs of problem gambling
- Liaise with technical staff regarding gaming machine malfunctions or maintenance requirements
- Assist with cash reconciliation and the secure handling of gaming revenue
- Maintain a clean and safe gaming environment, adhering to health and safety standards
What we're looking for
- Proven experience working as a Gaming Attendant or in a supervisory capacity within a gaming or hospitality venue
- In-depth knowledge of gaming machine operations, gaming regulations and responsible gambling principles
- Current Victorian Gaming Licence, and ability to obtain one if required
- Strong customer service skills with the ability to remain calm and professional in challenging situations
- Excellent communication and interpersonal abilities
- Attention to detail and strong organisational skills
- Ability to work flexibly, including evenings, overnights, weekends and public holidays as required
- Knowledge of gaming machine compliance and gaming floor procedures
- Experience in conflict resolution and patron management
- A commitment to upholding responsible gambling policies and duty of care obligations
What we offer
Deer Park Club Inc is committed to providing our team members with a supportive and engaging work environment.
We offer competitive casual rates and adaptable scheduling that accommodates your availability. Our staff enjoy a welcoming club atmosphere, access to facilities and services exclusive to club members, and opportunities to develop your career within the hospitality and gaming industry. We prioritise the wellbeing and professional development of our team and are committed to providing a safe, respectful workplace where all employees feel valued.
About us
Deer Park Club Inc is a community-focused gaming and hospitality venue dedicated to providing quality entertainment, gaming experiences and facilities to our local members and guests. With a strong commitment to responsible gaming practices, outstanding customer service and a vibrant community atmosphere, we have established ourselves as a welcoming destination in Deer Park. Our mission is to deliver memorable experiences whilst maintaining the highest standards of operational excellence and regulatory compliance.
Apply now
If you are an experienced Gaming Attendant or Supervisor ready to make a meaningful contribution to our gaming floor operations, we would like to hear from you. Please submit your application including your resume, relevant certifications and a cover letter outlining your gaming industry experience to Deer Park Club Inc. We look forward to welcoming you to our team.
📌 Experienced Gaming Supervisor / Attendant | Deer Park Club
🏢 Deer Park Club
📍 Deer Park
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