About Odyssey Gaming Services

Odyssey Gaming Services is a trusted technology partner to gaming venues across Australia, delivering cutting-edge solutions that help customers improve performance, efficiency and growth.

Proudly part of Federal Group, Odyssey combines industry expertise with a strong focus on customer service, innovation and long-term partnerships.

We are seeking a Field Services Technician to join our Operations team. This is a hands-on role supporting Odyssey customers across Southeast Queensland, where you'll be responsible for installing, maintaining and troubleshooting gaming machines and gaming systems in venue environments.

The Opportunity

No two days are the same. You'll travel to customer venues to complete service calls, preventative maintenance, installations, upgrades and repairs of Electronic Gaming Machines (EGMs) and associated gaming systems. You'll work closely with venue teams and internal stakeholders to diagnose faults, resolve technical issues and ensure customers receive responsive, high-quality support.

This is an excellent opportunity for someone who enjoys problem-solving, working independently and building strong customer relationships while being part of a supportive technical team. You'll have the chance to work with industry-leading gaming technology and continue developing your technical expertise in a dynamic environment.

Working across a diverse portfolio of customer venues, you'll play a key role in ensuring Odyssey's products and services continue to operate at the highest standard while delivering exceptional customer experiences.

About You

You're a technically minded professional who enjoys solving problems, building relationships and delivering excellent customer service.



You thrive in a hands-on environment, can work independently and take pride in finding practical solutions to technical challenges.

You will bring

- Strong analytical, investigative and troubleshooting skills.
- Excellent communication and relationship-building abilities.
- Demonstrated customer service experience, ideally within gaming, wagering or technical service environments.
- The ability to read and interpret technical documentation, diagrams and schematics.
- Experience working with technology, electronics, gaming equipment or related systems.
- Strong time management skills and the ability to prioritise competing workloads.
- Experience as a Gaming Repair Technician, knowledge of Electronic Gaming Machines and gaming systems, or a Restricted Electrical Licence will be highly regarded.
- Essential requirements include a current Driver's Licence, Gaming Repairer's Licence and White Card, together with the ability to participate in a rotating roster that includes weekend and shift work.

What We Offer

At Odyssey, you'll join a supportive and collaborative team where your contribution is valued and your professional growth is encouraged.

You will also receive

- Ongoing learning and development opportunities.
- Exposure to industry-leading gaming technology.
- Career pathways across Odyssey and the broader Federal Group.
- A supportive team environment focused on safety, collaboration and continuous improvement.
- The opportunity to work independently while making a genuine impact for customers.

Interested?

If this sounds like the right opportunity for you, click Apply to submit your resume.

For a confidential discussion, please contact Sofie Lannoy, Talent Acquisition Specialist, at *@federalgroup.com.au

📌 Field Technician - Sunshine Coast (Maroochydore)
🏢 Odyssey Gaming
📍 Maroochydore