ING Australia is seeking a curious and analytical Customer Journey Expert to understand why customers contact us during payment journeys and identify opportunities to simplify experiences. You’ll combine customer insights, data analysis and collaboration to uncover friction points and drive improvements that reduce effort.
You’ll dive into customer behaviour, analyse contact drivers and explore how changes to processes or communications can create better outcomes, linking payments, accounts or
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📌 Payments Journey Expert — Simplify Banking Experiences (Sydney)
🏢 ING
📍 Sydney
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