Front of House Supervisor — Hats on Queen

Hats on Queen is a café, restaurant and function venue located in the Mantra on Queen hotel, Brisbane CBD.

Position overview The Front of House Supervisor is responsible for the overall management of front-of-house operations at Hats on Queen. The position encompasses service delivery, team leadership, stock control, and administrative functions, and requires a hands-on supervisor who can competently perform — and oversee — every front-of-house role, including floor service, coffee preparation, and bar service.

Key responsibilities

Guest service and standards

- Greet and host guests in a manner that establishes and sustains a high standard of table service
- Maintain an active presence on the floor during service and lead the team by example
- Address guest feedback promptly and resolve service issues at first instance

Front-of-house operations
- Supervise all front-of-house service points — dining floor, coffee, cabinet, and bar — and perform duties at any of them as required
- Ensure opening, closing, and service procedures are completed to standard on a daily basis
- Maintain the presentation of the dining room, cabinet display, and service areas

Ordering and stock control
- Place, receive, and verify front-of-house orders, including beverages, cabinet items, and consumables
- Monitor stock levels, undertake regular stocktakes, and minimise waste and loss

Training and procedures
- Train front-of-house staff in accordance with the venue's standard operating procedures (SOPs) and ensure ongoing compliance
- In conjunction with the Executive Chef and General Manager, develop, review, and improve front-of-house SOPs on an ongoing basis

Administration, bookings, and invoicing
- Respond to table bookings, function enquiries, and inbound group tour bookings




- Confirm booking arrangements — guest numbers, menus, timing, and special requirements — and brief the team accordingly
- Prepare and issue invoices, and process daily invoices, receipts, and supplier documentation accurately and in a timely manner using Xero

External liaison
- Serve as a point of contact with Mantra on Queen hotel management on operational matters
- Liaise with neighbouring and partner organisations, including CLLix and the venue's other existing and developing partners, as required

Selection criteria

Essential

- Demonstrated front-of-house experience in a quality café or restaurant, including supervisory responsibilities

- Proficient barista skills
- Current RSA certification
- A skilled presence and interpersonal manner capable of sustaining a high standard of service across the team
- Experience with Xero or similar accounting software, and a sound basic understanding of invoicing and business administration
- Flexibility to work across a rotating roster, including weekends and evenings

Desirable
- Experience with functions, events, or group bookings
- Proficiency in a second language

Sponsorship Sponsorship is available for the right candidate.

How to apply

Please apply through this platform, or email your resume and a brief cover note to [email protected].

Hats on Queen is operated by Australian Hospitality Hub Pty Ltd.

Application Question(s)

- How would you rate your barista skills? (Professional / Competent / Basic / None)
- Have you used Xero or similar accounting software? (Yes / No — if yes, please specify)
- Are you available to work weekends and evenings on a rotating roster? (Yes / No)

Experience:
- front-of-house: 1 year (Preferred)

Licence/Certification:
- RSA certification (Preferred)

Work Authorisation:
- Australia (Preferred)

Work Location: In person

📌 Front of House Supervisor (Brisbane)
🏢 Hats on Queen
📍 Brisbane