Be Part of Something Bigger at Ingenia!

At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected.

We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team.

Your Next Opportunity

We’re on the lookout for a Casual Grounds & Maintenance Officer to join our team at our Durack Rentals site.

Reporting to the Community Manager, you’ll play a key role in keeping the park looking beautiful, safe, and welcoming — ensuring guests enjoy a clean, well-maintained environment every day.

Durack Rentals offers convenient, low-maintenance living in a welcoming community, with easy access to local amenities, transport, and everyday essentials.

Why You’ll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

- Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
- Employee referral, employee of the month, and employee of the year rewards
- Versatile work schedules to suit your lifestyle
- Retailer discounts

In this Role, You’ll

- Maintain beautiful outdoor spaces through mowing, pruning, planting, and pest control, ensuring a welcoming environment for residents and guests.
- Carry out general repairs and upkeep across the site, including accommodation, pool areas, and equipment, with a focus on quality and efficiency.
- Coordinate contractor work and manage grounds maintenance budgets to deliver high standards within financial guidelines.
- Conduct regular WHS checks, follow safety protocols, and ensure accurate documentation of maintenance activities and incidents.
- Collaborate with team members, respond to resident queries, and contribute to a positive, respectful workplace culture.

You’re Likely a Match If You

- Hold a current “C” Class manual driver’s licence.
- Have hands-on experience in building and grounds maintenance, with strong problem-solving skills and the ability to respond calmly in emergencies.
- Are proactive, positive, and committed to delivering high levels of service with clear communication and a team-first attitude.
- Are comfortable with manual tasks like lifting, bending, and operating tools and equipment across varied terrain and conditions.
- Understand the importance of PPE and safe handling of chemicals, tools, and machinery to maintain a secure work environment.

You’re someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

Our Recruitment Process

We keep things simple and supportive:

1. Apply via our website; no cover letter needed
2. Quick phone chat and interview with your future manager
3. Background checks
4. Offer and onboarding; welcome aboard!

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check. Due to the volume of applications, only successful candidates will be contacted.

Let’s Create Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.

Check out what life at Ingenia looks like on our LinkedIn page.

Grounds and Maintenance Officer

Reports to

Park Manager or Community Manager

Employment type

Casual, part time or full time

Direct reports

Nil

Location

Ingenia Holiday Park or Community

Portfolio/Department

Holidays, Lifestyle, Gardens or Rental

Career level

Frontline

Why this position exists: role purpose The purpose of this role is to work as part of a team to create a welcoming and comfortable workplace for residents, guests and visitors by maintaining the grounds and facilities of the site.

What you’ll do

Accountabilities

Maintain the public open space areas and cabins/rooms/shared amenities in accordance with procedures so that standards are met. This includes:

- Maintain garden beds including pruning, weeding, fertilising, replanting, mulching, and hedging
- Mow and edge areas; keep driveways and grounds clear of leaves and rubbish
- Provide advice to your Manager on the presentation of the site,



for example feedback on works carried out by contractors and design of garden beds
- Spray for weeds and pests
- Collect rubbish bins from around the site for disposal
- Check and conduct repairs and maintenance to tools and equipment
- Repair and/or replace broken or defective items e.g. light bulbs, tap washers, fences, barbeques, cupboards
- Respond and assess resident or guest queries and escalate to relevant trades if required
- Assist in the security of the grounds when on duty
- Paint interior and exterior surfaces such as walls, ceilings
- Report damage, theft and found articles to management
- Log, document and report on maintenance and repairs
- Clean and maintain the pool and pool area (if applicable)

Any other duties as reasonably assigned by management

Challenges and opportunities

Work in a rapid-paced, detail-oriented role

Work in a park or community environment, with varying weather conditions

Opportunity for cross-training and learning new roles

Physical requirements of the role include frequent lifting, use of gardening equipment and powered and non-powered tools, muscular force, bending, twisting and stretching, frequent walking around the site

Use of pool cleaning products, fertilisers and sharp tools/blades; use of PPE such as hearing protection, eye protection and gloves

Relationships

Park or Community team members; residents, visitors, guests.

What you’ll bring to the role

Capabilities (skills and behaviours applied in this role)

Collaborating - Working cooperatively with others to help a team or work group achieve its goals

Building customer loyalty - Meeting and exceeding customer expectations and building relationships with customers

Initiating action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive and taking initiative when required

Quality orientation - Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time

Valuing differences - Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations or backgrounds; fostering a positive, inclusive setting where diverse ideas and perspectives are shared

Personal style (personality characteristics needed for this role)

Diligent - hardworking, reliable, punctual

Integrity - is honest, trustworthy, ethical and takes responsibility and personal pride in one's work

Enjoys physical work - motivated towards hands-on work, requiring manual effort or movement.

Safety-conscious - prioritises safety in behaviours and decision-making

Can-do attitude - proactive, optimistic, versatile and willing to give things a go

Experience (practical application of capabilities, knowledge and personal style)

Experience working as part of a team to action customer requests, provide good customer service and complete tasks.

Experience in commercial grounds and maintenance, working to deadlines and meeting expected standards

Experience communicating effectively with team members, utilising communication channels as needed (e.g. two-way radio, mobile phone)

Knowledge (theoretical understanding needed for this role)

Ingenia knowledge

Understanding of the site (e.g. holiday park, community) and local area (park specific)

Ingenia policies (e.g. code of conduct, Health Safety & Environment)

Ingenia Standard Operating Procedures (SOPs) relevant to role and site processes

Ingenia systems (e.g. Tribe)

Technical knowledge

Current "C" class drivers license (desirable)

Knowledge of chemical safety, handling, usage, storage and transportation

Understanding of manual handling practices

Understanding and identification of safety hazards and risks

Knowledge of pool maintenance (site-specific)

Knowledge of water and sewerage treatment plans (site-specific)

Our expectations The Ingenia Team Way

Customer Obsessed

Know your customer and their needs

Whether it be residents,



guests or customers; listen, understand, anticipate and respond in a timely manner – don’t leave people waiting on a response. Remove barriers and keep service flowing.

Be visible and engaged, show up with intent

Show up consistently, participate, and make your contribution visible. Help others succeed and be known for what you stand for. Practice self-awareness.

Communicate with clarity, share context, bigger picture and the 'why'

Give the background, purpose and expected impact when you delegate, ask for help, or hand over work – not just the task itself. Explain the ‘why’ behind decisions and priorities.

Make it Count

Own the basics, be reliable and accountable

Do the fundamentals well (timesheets, approvals, invoices, follow-ups). Respond in a timely way so teams don’t stall, and customers aren’t impacted. For leaders, be the filter – remove blockers and help your team focus on what matters most.

Make thoughtful, courageous decisions

Make well-considered calls and own them. When a tough decision is needed, act with courage while considering impact. Show empathy and respect.

Deliver with quality, take pride in outcomes

Aim for completeness, accuracy and excellence in your work. Review your work before passing it on and fix issues early. Consider other teams in your decision making – don’t act in a silo or cause downstream issues for others.

We Before Me

Be approachable, create a sense of belonging, listen with curiosity

Be a good human – say hello, create a safe space for questions, ideas and honest conversations. Listen with curiosity and assume positive intent.

Connect regularly, stay in step with your team

Be present and engaged in team meetings (camera on, no multitasking), check in with colleagues and your leader, and share updates to keep work connected and useful. Ensure fortnightly 1:1s are purposeful – focused on coaching, wellbeing, development, unblocking issues, and building trust, not just a to-do list.

Foster connection and celebrate wins, shape and protect team culture

Recognise contributions, create team rituals, share feedback, encourage inclusivity, and create energising moments that strengthen belonging and build trust. Step in when behaviours don’t align with our values.

Today & Tomorrow

Get it right at the beginning, legacy of decisions

Invest time in planning with long-term impact in mind. Ensure the right people are connected to collaborate and decide.

Reflect and improve

Run retrospectives, look back on what could be done better and make changes. Share learnings, build simple processes and be ready to adapt. Avoid overcomplicating or reinventing the wheel.

Invest in growth, learn and help others learn

Take and create development opportunities, set meaningful goals, seek feedback and apply learnings. Follow through on performance and development commitments.

Respect work/life boundaries, take leave, encourage breaks and enable flexible ways of working to support sustainable performance.

Do the right thing, speak up

Is this the right choice for our residents, guests, and company? Are we acting responsibly?

Doing the right thing goes beyond following rules, it’s about considering the wellbeing of everyone involved. It means listening to feedback, communicating openly, owning our mistakes, and taking accountability. We prioritise safety, respect, and continuous improvement, fostering trust and integrity in everything we do.

Escalate and manage risk, act early, act responsibly

If you see something that could impact our residents, guests, colleagues, or business, don’t wait – raise it. Escalate concerns or risks promptly to the right people so we can address issues before they grow. Share facts openly, seek advice when unsure, and support others to do the same. By acting early and responsibly, we protect each other and strengthen trust across our company.

Workplace Health, Safety and Environment obligations

- Follow Ingenia’s HSE Policy and any reasonable instructions from supervisors about health and safety.
- Help identify, assess, and control risks and hazards at work.
- Report any accidents, injuries, hazards or corporate/regulatory risks to your manager and the HSE team.

This success profile is intended to describe the general nature and level of work required for this position. It is not intended to be an exhaustive list of all responsibilities, duties and skills required.

📌 Grounds & Maintenance Officer - Durack Rentals (Queensland)
🏢 Ingenia
📍 Queensland