Group Venue Director

Franquette Crêperie Group | Bowral, Southern Highlands NSW | Full-time

Employer Franquette Creperie Pty Ltd

Franquette Crêperie Group is the Bowral hospitality group behind Franquette Crêperie and Lucette Bistro. As the group grows, we’re looking for an experienced hospitality leader to shape how we deliver service and guest experiences across our venues, develop our Restaurant Managers and create hospitality products and commercial initiatives that strengthen guest engagement and venue performance.

Reporting to the Operations Manager, you’ll set group-wide service and guest experience standards while tailoring them to the individual character of each venue. You’ll lead and develop Restaurant Managers, review service and commercial performance, and work across the group to identify opportunities to strengthen customer experience, revenue and repeat business. You will coach Restaurant and Beverage Managers to put those standards into practice as they lead their teams and manage day-to-day service within their venues.

What you’ll do

- Develop the service and guest experience model for each venue, establishing standards for customer care, service delivery and the overall hospitality experience.
- Lead and develop Restaurant and Beverage Managers, review service and guest feedback across venues and implement improvements through management development, training and changes to service standards.
- Develop hospitality products and experiences across the group, including wine dinners, producer collaborations, private and corporate hospitality and seasonal dining experiences.
- Work with the Executive Chef, Marketing, Reservations & Events and venue managers to develop new customer offerings, including their format, positioning, service requirements and commercial rationale.
- Direct the group's beverage and designated hospitality product offerings, reviewing product selection,



pricing, customer demand, sales and margins and identifying opportunities to improve commercial performance.
- Develop group service training and management capability programs and prepare Restaurant and Beverage Managers and their teams for new service models, hospitality offerings and venue openings.
- Review customer-facing sales and performance measures across venues and work with Restaurant and Beverage Managers to identify opportunities to strengthen customer spend, repeat visits and cross-venue engagement.

What you’ll bring

- Tertiary qualification in Hospitality Management, Hotel Management, Business Management or a related field.
- Strong senior hospitality leadership experience, including responsibility for managers and service teams across multiple venues.
- Demonstrated experience developing and implementing service standards, guest experience initiatives and management capability across hospitality operations.
- Strong knowledge of food and beverage operations, including product development, beverage strategy, pricing, margins and supplier relationships.
- Robust commercial understanding of hospitality sales, customer spend, product performance, costs and guest satisfaction measures.
- Experience developing hospitality products and experiences, including private dining, corporate hospitality, tastings and other customer-focused initiatives.
- Demonstrated ability to analyse venue performance, identify commercial and service opportunities and implement improvements through venue management teams.
- Strong leadership, communication and stakeholder-management skills, with sound judgement and a constructive approach to coaching and performance management.

To apply

Please submit your CV and a short note about your experience leading managers across venues and developing service or events programmes.

Company Overview

Please visit https://www.franquettecreperie.com.au/ for more information

📌 Group Venue Director (Bowral)
🏢 Franquette Creperie
📍 Bowral