The Head of Digital & AI is a newly created, high-impact leadership role sitting at the intersection of internal transformation and client-facing advisory. You will be the driving force behind how we harness AI to operate smarter, deliver more value to clients, and build recent capability - both inside our business and across the clients we work with.

This is a hands-on individual contributor role from day one, with a clear mandate to grow a practice and team beneath you as the function matures.

AI Enabled Operations (Internal)

- Own and drive the AI Enabled Operations program — the end-to-end rollout of AI tooling across internal business functions.

- Define the roadmap for AI adoption, prioritising initiatives by business value, feasibility, and strategic fit.

- Measure and report on adoption metrics, efficiency gains, and ROI across deployed AI initiatives.

- Champion a culture of AI-first thinking across operations, service delivery, and support functions.

- Work cross-functionally with department heads to identify, pilot, and scale AI use cases.

- Govern the responsible and secure use of AI tools in line with company policy and risk appetite.

Client AI Strategy & Advisory

- Lead AI strategy consulting engagements with clients, acting as a trusted executive advisor on their AI journey.

- Conduct executive-level workshops and briefings to help clients identify where AI can create meaningful business value.

- Develop repeatable frameworks, assessments, and playbooks for client AI strategy engagements.

- Collaborate with sales and account management teams to identify and progress AI advisory opportunities.

- Represent the company as a thought leader in AI — contributing to proposals, events, and market positioning.





Strategy, Thought Leadership & Team Building

- Develop and maintain the company's overarching Digital Experience & AI Strategy, keeping it current with market trends and emerging capability.

- Build and articulate a compelling vision for how digital and AI capability differentiates our MSP offering.

- Mentor and develop talent across the business with an interest in digital and AI disciplines

Experience

- 10 years in technology strategy, consulting, or digital transformation roles.

- Proven experience delivering AI or automation programs in a business operations context.

- Hands-on experience in or leading software / application development — either in-house or in a consulting/agency setting.

- Experience engaging C-suite and executive stakeholders, both internally and as clients.

- Background in managed services, IT consulting, or professional services highly regarded.

Skills & Capabilities

- Strong commercial acumen: able to build business cases, size opportunities, and articulate value.

- Exceptional communicator: equally effective in a workshop room, boardroom, or written brief.

- Ability to translate complex AI and technology concepts into clear, business-relevant language.

- Pragmatic and delivery-focused: comfortable operating without a team or established playbook.

- Entrepreneurial mindset: energised by building something new from the ground up.

Knowledge

- Deep familiarity with the current AI landscape: LLMs, agentic AI, automation platforms, AI-assisted development tools.

- Understanding of MSP business models, service delivery, and the IT landscape of mid-market organisations.

- Familiarity with modern software development practices (Agile, DevOps, cloud-native).

📌 Head of Digital and AI, open to canidates in QLD, NSW, VIC (Sydney)
🏢 Nexon Asia Pacific
📍 Sydney