An exciting opportunity has become available as the Hotel Services Coordinator at Celebrate May Shaw Swansea.

Celebrated Health Care (CHC) is a Company Limited by Guarantee not for profit organisation. CHC incorporates May Shaw Swansea, and May Shaw Aminya, Scottsdale and Celebrate Community Support at Home and CHSP service and Independent Living.

Our Swansea site incorporates a 50 bed Residential Aged Care Facility, 18 independent living units, a two bed Emergency Care Centre, three sub-acute beds and a variety of Home Care packages and services.

Our Scottsdale site incorporates a 61 bed Residential Aged Care Facility and a variety of Home Care packages and services.

Our Vision is to support our communities to celebrate life in every stage. We aim to do this by working with our rural communities to provide responsive and cutting-edge health and aged care services to enable our communities to remain in their local area.

Position

About The Role The Hotel Services Coordinator is responsible for the following key outcomes:

Leadership and workforce management

Lead, supervise, support and develop hotel services teams across food services, cleaning, laundry, maintenance and gardening, setting clear expectations and promoting accountability, teamwork and respectful conduct.

Plan and monitor staffing, skill mix, leave coverage and deployment to maintain safe, effective and consistent services within approved staffing and budget parameters.

Participate in recruitment, selection, induction, performance development, coaching, performance management and workforce planning in collaboration with Human Resources and the Director of Facilities.

Ensure employees, students, agency personnel and contractors receive role-appropriate induction, instruction, supervision and competency-based training before undertaking allocated duties.

Build a positive workplace culture in which employees understand their contribution to residents’ wellbeing and take responsibility for completing work to the required standard.

Person-centered service delivery and resident experience

Ensure hotel services are responsive to residents’ individual needs, choices, cultural identity, routines, preferences and feedback, and support dignity, privacy, independence and quality of life.

Promote meaningful resident involvement in decisions about meals, dining, cleaning, laundry and the living environment, including opportunities to provide feedback and influence service improvements.

Ensure services are delivered respectfully and discreetly, recognising that residents’ rooms and personal belongings are their homes and must be treated accordingly.

Work with residents, representatives and relevant care staff to resolve service concerns and ensure reasonable adjustments are considered and communicated.

Food services, nutrition and dining experience

Oversee the planning, preparation, presentation and delivery of appetising, varied, safe and nutritionally appropriate meals, snacks and drinks in accordance with residents’ assessed needs and preferences.

Work collaboratively with clinical staff, dietitians, speech pathologists and other relevant professionals to ensure dietary requirements, allergies, intolerances, texture-modified diets, swallowing recommendations and other food-related risks are accurately communicated and followed by food services staff.

Support resident choice and control regarding menu options, mealtimes, dining location and the dining experience, within safe service arrangements.

Monitor food quality, temperature control, portioning, presentation, hydration opportunities, menu variety, food wastage and resident satisfaction; identify and address gaps.

Maintain and review food safety programs, food handling practices, cleaning and sanitising schedules, temperature records, allergen controls, food storage, traceability and corrective action processes in line with applicable food safety laws and standards.

Ensure food services employees maintain appropriate food safety knowledge, training and competency,



including supervision and any required food safety supervisor arrangements.

Cleaning, laundry and infection prevention

Oversee cleaning and laundry services to ensure environments, equipment, linen and residents’ clothing are clean, hygienic, comfortable and fit for purpose.

Maintain documented cleaning schedules, task specifications, audit processes and quality checks, with particular attention to high-touch surfaces, shared spaces, bathrooms, kitchens and areas identified as higher risk.

Ensure cleaning products, chemicals, equipment, personal protective equipment and laundry processes are selected, stored, used and maintained safely and in accordance with manufacturer instructions and CHC procedures.

Work with the Infection Prevention and Control lead and clinical team to implement relevant infection prevention and control measures, outbreak procedures, enhanced cleaning, linen handling and waste management requirements.

Monitor laundry turnaround, loss or damage of residents’ clothing and linen, labelling, privacy and respectful handling of personal items; respond to recurring issues.

Maintenance, gardening and physical environment

Coordinate planned and reactive maintenance, repairs, grounds and gardening to maintain a safe, accessible, clean, comfortable and homelike environment.

Ensure maintenance requests are logged, prioritised, allocated, tracked and closed out, with urgent hazards addressed or isolated promptly and escalated as required.

Coordinate contractors and service providers, ensuring appropriate approvals, inductions, site controls, permits, supervision and verification of completed work.

Maintain oversight of relevant asset registers, service schedules, inspection records, compliance certificates and maintenance documentation, escalating overdue or non-compliant items.

Work with the Director of Facilities to support building projects, equipment replacement, lifecycle planning, emergency preparedness and continuity of essential services.

Quality, compliance and continuous improvement

Implement and maintain hotel services procedures, work instructions, registers, checklists and records that support compliance and consistent service delivery.

Contribute to CHC’s quality management and continuous improvement systems, including audits, risk assessments, corrective actions, improvement plans and evidence required for internal and external review.

Ensure hotel services practices support the applicable strengthened Aged Care Quality Standards, particularly the standards relating to the individual, organisation, care and services, workplace, food and nutrition, and residential community.

Monitor relevant legislation, regulations, codes, standards and guidance and work with the Director of Facilities and Quality team to translate changes into updated practices, training and documentation.

Ensure records are accurate, complete, current, accessible to authorised personnel and maintained in accordance with CHC recordkeeping, privacy and information management requirements.

Risk, incidents, complaints and feedback

Identify, assess, control and review risks relating to food safety, cleaning, infection prevention, laundry, equipment, maintenance, contractors, workforce safety and service continuity.

Promptly report and escalate hazards, incidents, near misses, service failures, complaints and feedback through MSHC’s approved systems, ensuring immediate safety actions are taken within the role’s authority.

Participate in incident reviews, investigations, open disclosure and complaint resolution as directed, and implement agreed corrective and preventative actions.

Use resident,



representative and staff feedback, audit findings, incident trends and service data to identify opportunities to improve quality and reduce recurring risks.

Financial and resource management

Manage hotel services expenditure and resources within approved budgets and delegations, monitoring labor, food, consumables, equipment, utilities, contracts and other operating costs.

Monitor purchasing, stock control, ordering, storage, waste and supplier performance to ensure value for money without compromising resident outcomes, safety or quality.

Review expenditure and operational data, identify variances and emerging cost pressures, and provide timely reports and recommendations to the Director of Facilities.

Contribute to business planning, service development, tendering and procurement activities as required.

Communication and collaboration

Maintain effective working relationships with residents, representatives, employees, clinical teams, management, suppliers, contractors and relevant external stakeholders.

Communicate service changes, risks, priorities and expectations clearly and in a timely manner, ensuring relevant information is shared with the people who need it.

Attend and contribute to meetings, committees, audits and working groups as required, and provide accurate operational reports on service quality, risks, staffing and expenditure.

Work collaboratively with the Clinical Care Coordinator and other clinical leaders while recognising that clinical assessment, clinical decisions and clinical care remain the responsibility of appropriately qualified clinical personnel.

Selection Criteria

Essential Qualifications and Experience

· Relevant qualification in management, business, hospitality, facilities, food services or a related discipline, or equivalent demonstrated experience.

· Demonstrated experience in a supervisory or coordination role managing multiple service functions and a diverse workforce.

· Experience in aged care, health, hospitality or another regulated service environment; aged care experience is highly regarded.

· Demonstrated understanding of food safety, cleaning, laundry, workplace health and safety, contractor management and facilities operations.

Desirable

· Formal food safety supervisor or equivalent food safety training, where relevant to the service’s food business requirements.

· Training or experience in infection prevention and control, facilities coordination, quality improvement or work health and safety.

Other Requirements

Provision of a satisfactory National Police Check

Provision of a satisfactory pre–employment medical report

Culture and benefits

Our Vision is to support our communities to celebrate life in every stage. We do this by working with our rural communities to provide responsive and innovative health and aged care services to enable our local people to remain in their home community.

Our values guide the way we deliver quality care:

- Collaboration - Communicating with honesty and integrity and partnering with each other and our communities.
- Equity - Celebrating inclusivity and diversity within our communities.
- Respect - Earning respect and trust by valuing individuals, families and communities with honesty and dignity.
- Leadership - To have the courage to provide leadership, governance and management at all levels of our organisation and communities.

If you want to make a significant contribution to our values-based organisation, we can offer a competitive salary with generous salary sacrificing options to maximise your take-home pay, plus extensive well-being services for you and your family.

How to Apply

Please submit your application with a resume and cover letter addressing the above criteria via our website https://celebrate-health-care.breezy.hr

We will be interviewing as applications are received - Apply Now!

Please note: applications received via Seek will not be considered.

For additional information about this role please call the Director of Facilities on (03) 6257 9100

📌 Hotel Services Coordinator Celebrate May Shaw Swansea (Australia)
🏢 Celebrate Health Care
📍 Australia