IBM Cognos Support Professionals

Positions: Cognos Support Analyst (3+ Years) | Senior Cognos Support Consultant (5+ Years) | Cognos Support Lead (8+ Years)

We are looking for experienced IBM Cognos professionals to support and manage an enterprise Cognos reporting environment, ensuring platform stability, timely report delivery and efficient production operations.

Key Responsibilities

- Monitor and manage IBM Cognos services, scheduled jobs, report executions and TM1 cube refreshes.
- Handle production incidents, troubleshoot service failures, perform root cause analysis and manage critical (P1) issues.
- Administer Cognos Analytics, including configurations, security, logs, data-source connectivity and multi-server environments.
- Develop, maintain and troubleshoot Cognos reports, dashboards, packages and Framework Manager models.
- Monitor data loads, reporting schedules, report accuracy and performance.
- Coordinate change management, UAT, production releases and technical documentation.
- Manage stakeholder communication, technical escalations and knowledge transfer.

Mandatory Technical Skills

- Strong hands-on experience in IBM Cognos Analytics administration and production support.
- Cognos report development, scheduling, troubleshooting and distribution.




- Knowledge of Framework Manager, packages, security and data-source connectivity.
- Exposure to IBM TM1 / Planning Analytics and cube refresh activities.
- Experience with Cognos Transformer / PowerCubes (where applicable).
- Strong SQL skills, preferably with Microsoft SQL Server.
- Understanding of Windows Server and IIS.
- Experience in incident management, RCA, change and release management.
- Valuable to Have: Docker and Power BI exposure.

Experience-Based Expectations

- Cognos Support Analyst (3+ Years): Report monitoring, production support, routine troubleshooting and scheduling.
- Senior Cognos Support Consultant (5+ Years): Independent incident management, advanced troubleshooting, Cognos administration and report development.
- Cognos Support Lead (8+ Years): Ownership of production support, critical incident management, technical escalations, stakeholder communication and SLA adherence.

Working Hours & Location

- Monday to Friday, 9:00 AM – 5:00 PM Australian Eastern Time (AEST/AEDT).
- Offshore resources must be available during Australian business hours.
- Responsible for incident management and reporting operations during the agreed support window.

📌 IBM Cognos Support Professionals (Sydney)
🏢 iSoft
📍 Sydney