Since 1887, Kambala has played a pivotal role in shaping the lives of girls, from their earliest years to their final exams and well beyond. A consistently high-performing school that offers both HSC and International Baccalaureate pathways, we are fiercely proud to be at the forefront of girls-only education, leveraging both local and global partnerships to provide unparalleled opportunities to our students.

We are specialists in uplifting young women: every aspect of our teaching and learning is tailored for them, and every program for wellbeing, health development, leadership and learning caters to their specific needs.

Our purpose is to instill unwavering courage and curiosity to educate young women of ambition, integrity and consequence. To us, every student is remarkable in the making.

The job:

Applications are currently invited for the position of ICT Service Desk Officer. In this customer-oriented role, you are the 'first responder' to a diverse array of ICT issues, providing solutions-focused technical advice to staff, students and parents via the Service Desk, whether by phone, in person or online. As you grow into the role, you will also take on more specialist work such as device and MDM administration, user accounts, onboarding, and asset management.

- Permanent Full Time.

- Commencing Monday 11 January 2027.

- Works 8am - 4pm on-site.

- Some flexibility (e.g. 1 day/wk WFH) available during school holidays.

- Reports to the ICT Client Services Manager in a wider team of nine.

- Lots of opportunity to explore different facets of ICT, from endpoint and device management to identity, assets and classroom technology.

- Regular training provided (internal and external).

- NB:



The role may also be requried to undertake basic audio-visual support at different school events throughout the year (paid as overtime if afterhours).

The ideal candidate:

- Able to obtain and hold a valid Working With Children Check.
- Holds a relevant ICT qualification (or is working towards one), with demonstrated IT Helpdesk / Service Desk experience, ideally in an educational setting.

- Able to comfortably respond to queries across macOS / iOS / Windows, from Level 1 through to more complex issues.

- Proficiency in Google apps and MS Suite.
- Experience with JAMF or similar device-management (MDM) tools; Apple Certified Support Professional desirable.

- Comfortable administering asset records, device roll-outs, onboarding/offboarding and user accounts (password / MFA), handling sensitive information with discretion.

- Able to provide audio-visual support at school events (incl. setting up equipment and basic operation of sound and lighting), as well as a willingness to guide others in such usage.

- Demonstrated skills in customer service.

- Strong attention to detail, motivated by getting good outcomes.

- Personable and enthusiastic with a keenness to learn.

- Confident and capable written and verbal communicator.

- Flexibility to undertake occasional after hours work.

We offer:

- A beautiful harbourside location, easily accessible to Edgecliff station via AM/PM staff shuttle bus.
- Onsite carparking or unmetered local street parking,



and access to our inner-city student bus route.
- Daily hot & cold lunch menu at a nominal fee.
- Local and interstate professional learning opportunities facilitated by KITE - the Kambala Institute of Teaching Excellence.
- Access to Fitness Passport and to novated leasing and salary packaging providers.
- Voluntary participation in events and activities run by the staff Social Committee.
- Discounted tuition and priority placement in our Early Learning School (from Nursery age), and discounted tuition P-12.
- A diverse and inclusive work environment where everyone is free to be their authentic self.
- Learn more about our School and visit us on LinkedIn

To apply:

If you are passionate about the ever-changing world of ICT and would like to join a team of friendly, relaxed, yet highly-skilled ICT professionals, we welcome your application directly via this platform. Please include an updated CV and a brief cover letter that clearly confirms your base salary expectations (annual, excluding super). Applications will close 9am, Monday 23 November.

Please note

- Only candidates with unrestricted Australian residency will be considered.
- Only shortlisted applicants will be contacted.

All children and young people who come to Kambala have a right to feel and be safe. We are committed to providing a child safe and child friendly environment, where children and young people are safe and feel safe, and are able to actively participate in decisions that affect their lives. The School regards its child protection responsibilities with the utmost importance and is committed to providing the necessary resources to ensure compliance with all relevant child protection laws and regulations and maintaining a child secure culture

📌 ICT Service Desk Officer (Rose Bay)
🏢 Kambala
📍 Rose Bay