If you enjoy talking to people, figuring things out and being the person others can count on, we’d like to hear from you.

About the role

Car Transport Express is a small team that helps customers move vehicles around Australia. You’ll answer inbound calls and emails, ask the right questions, prepare quotes and help customers through the booking process.

We’ll give you the training and tools to get started. We’re looking for someone who stays curious, uses our guides plus resources like Google to look things up, and asks questions when they need more context. That initiative will help you build your knowledge and handle more of your work independently.

What you’ll do

- Answer inbound calls and emails and help customers understand their transport options.

- Find out what each customer needs and how soon they need it before preparing a quote.

- Follow up enquiries and help turn quotes into bookings.

- Coordinate bookings with customers, carriers and depots, and keep booking details accurate.

- Explain expected timing and keep customers updated about delays or changes.

- Work through day-to-day issues, ask for help when needed and follow up until the customer has an answer.

What you’ll bring

- Reliability. You show up on time,



keep your commitments and speak up early if something changes.

- Practical judgement. You pay attention to detail, ask questions when something doesn’t add up and think through what needs to happen next.

- Clear communication. You speak and write clearly, have a friendly, qualified phone manner.

- Computer confidence. You’re comfortable using computers and can pick up new systems quickly.

- Initiative. You care about getting things right for the customer and take responsibility for seeing tasks through.

- Full working rights in Australia. This is required for the role.

Experience

No paid work, call centre or vehicle transport experience is required. We welcome school leavers, recent graduates and people changing careers. Experience in aviation, travel, retail or hospitality is welcome. So are examples from school, uni, sport, volunteering or other responsibilities where you’ve worked with people, solved a problem or followed through on a commitment.

How to apply

Apply through SEEK with your résumé and a short cover letter explaining why you think you’d be a good fit for this role.

📌 Inbound Call Centre Customer Service Agent (Helensvale)
🏢 Car Transport Express
📍 Helensvale