At 23 Digital, we back people who are honest and sharp and who genuinely care about helping others. We ask why, look for better ways to use technology, and never stop learning. We’re growing, and we’re looking for an IT Support Engineer whose values match ours.
About the role
You’ll support our clients both remotely and in office, across helpdesk and project work.
This is a Level 2/3 generalist role covering desktop support, network deployment and troubleshooting, servers and storage, and cybersecurity. You won’t be siloed. You’ll get hands-on exposure across the full stack and work closely with our projects and delivery team.
Our clients range across industries, so no two days look the same.
What we offer
- Growth: Training, certification support and a clear pathway into senior roles. We promote from within first.
- Flexibility: WFH flexibility when life calls for it. [Confirm shift options, e.g. 7:30am–4:00pm or 9:00am–5:30pm]
- Culture: A supportive, tight-knit team that works hard and has fun doing it. with Friday get together and drinks.
What you’ll bring
- 2+ years in a Level 2+ generalist role, ideally at an MSP or a similarly broad environment
- Strong communication skills, with the ability to explain technical issues clearly by phone, by email and in person
- Self-motivation and a drive to lift the performance of your team and your clients
- Current Microsoft certifications (highly regarded)
- A valid driver’s licence and a reliable vehicle
You’ll be confident with
- Backups and DR
- Microsoft 365, SharePoint and Exchange Online
- Entra ID (Azure AD) and Azure hosting
- Networking: VPN, DNS, wireless, switches, routers and firewalls
- Windows desktops in AD and Azure environments
- Windows Server, Group Policy, RDS and Exchange
- VMware and Hyper-V
How to apply Hit APPLY and include your resume and a cover letter outlining why you’re a fit. This role is based in St kilda Melbourne. If you’re relocating to Victoria, mention it in your cover letter.
📌 IT Support Engineer (Level 2/3) | 23 Digital (Melbourne)
🏢 23 Digital
📍 Melbourne
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