IT Support Technician

About Us

Spendless Shoes is one of Australia's leading footwear retailers, with over 200 stores nationally. As part of The Shoe Group (TSG), we are supported by a broader group of retail and footwear brands.

We are looking for a motivated and customer-focused IT Support Technician to join our team, based at our Melbourne office in Cremorne.

This is an opportunity to develop your technical skills while supporting a national retail network and working across multiple brands within The Shoe Group.

About the Role

Reporting to our Information Technology Manager, who is based in Adelaide, you will provide frontline IT support to our retail stores, Support Centre teams and other businesses within The Shoe Group.

You will be a key point of contact for technical enquiries, helping team members resolve issues quickly and ensuring our systems and technology continue to support day-to-day business operations.

While based in Melbourne, you will work closely with our Adelaide-based IT team and be required to travel to Adelaide approximately once per month.

Your key responsibilities will include:

- Providing first-level IT support via phone, email and our helpdesk ticketing system.
- Troubleshooting and resolving issues involving POS systems, payment devices, computers, printers and network connectivity.
- Supporting hardware setup, installation, replacement and configuration.
- Logging, prioritising and managing IT support requests in accordance with service level agreements.
- Escalating complex technical issues appropriately and keeping team members informed of progress.




- Supporting retail store teams with day-to-day technology and system enquiries.
- Working collaboratively with internal departments, retail operations and external technology providers.
- Maintaining accurate documentation and contributing to improvements in IT support processes.
- Participating in a rotating on-call roster to provide after-hours support during retail operational hours.
- Travelling to Adelaide approximately monthly to collaborate with the IT Manager and wider team.

About You

We are looking for someone who combines technical capability with excellent communication skills, initiative and a genuine commitment to customer service.

You will be comfortable working independently, taking ownership of support requests and communicating effectively with team members across different locations.

To be successful, you will ideally have:

- 1–2 years' experience in an IT helpdesk, service desk or technical support role.Working knowledge of Windows operating systems and Microsoft Office applications.
- Experience troubleshooting computers, printers, POS devices and other hardware.
- A basic understanding of networking, including Wi-Fi, LAN and VPN connectivity.
- Strong communication skills and the ability to explain technical issues to non-technical users.




- Excellent organisational skills and the ability to manage competing priorities.
- A proactive approach to problem-solving and a willingness to take ownership of issues through to resolution.
- The ability to work independently while remaining connected with a team based across multiple locations.
- A reliable, professional and customer-focused approach.
- Availability to participate in a rotating after-hours support roster and undertake regular interstate travel.

Highly regarded, but not essential:
- Experience with Microsoft Active Directory and on-premises infrastructure.
- Exposure to Microsoft Azure.
- Experience with Microsoft Dynamics 365 ERP.
- Previous experience supporting a multi-site retail environment.
- A Certificate or Diploma in Information Technology.

Why Join Us?

- Competitive salary of $70,000–$80,000 plus superannuation.
- Melbourne-based position in Cremorne.
- Opportunity to support a national retail business and multiple brands within The Shoe Group.
- Exposure to a broad range of IT systems, technologies and business operations.
- Regular collaboration with our Adelaide-based IT team.
- Opportunities to further develop your technical capabilities through hands-on experience, training and mentoring.
- A supportive team workplace where initiative, accountability and great service are valued.

Apply Now

If you are a motivated IT professional who enjoys solving problems, supporting people and taking ownership of your work, we would love to hear from you.

Apply today and take the next step in your IT career with Spendless Shoes and The Shoe Group.

📌 IT Support Technician (Victoria)
🏢 Spendless Shoes
📍 Victoria