Job Description
/n Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our setting? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. /n -
- /n Lead a high‑performing team. Shape customer experience. Grow with a trusted national brand. /n /n O’Brien® Automotive Glass is looking for an experienced, people‑driven leader to manage our Geelong Service Centre — one of our busiest and most dynamic locations. If you thrive in a fast‑paced, hands‑on environment and love developing teams, this is your next career move. /n Why You’ll Love This Role/n You’ll be the heartbeat of a high‑volume operation — leading a dedicated team, strengthening customer and insurer relationships, and keeping the centre running smoothly every day. /n /n You’ll also be supported by an experienced Network Area Manager and a leadership team committed to your growth. /n What You’ll Be Doing/n /n
- Leading, coaching and inspiring your team /n
- Delivering exceptional customer service /n
- Managing key relationships with customers, insurers and suppliers /n
- Overseeing daily and weekly scheduling in a fast‑moving environment /n
- Monitoring performance, KPIs and budgets /n
- Driving safety, quality and continuous improvement /n
- Building a positive, high‑performance culture /n /n About You/n You’re a people‑first leader with energy, initiative and a genuine passion for customer experience. You thrive in a busy, hands‑on environment and know how to influence, motivate and build strong teams. /n /n You’ll bring: /n /n
- Experience as a people leader, with strengths in coaching and performance management /n
- Strong communication and stakeholder management skills /n




- Confidence using systems and analysing operational data /n
- A collaborative, engaging leadership style /n
- Commitment to operational excellence and business growth /n
- Automotive industry experience (highly regarded but not essential) /n /n What’s In It For You/n /n
- Supportive senior leadership team /n
- Ongoing learning, development and career progression /n
- Incentive program based on performance /n
- Employee discounts across O’Brien® and partner brands /n
- Laptop, phone and uniform provided /n
- Recognition and reward programs /n
- Community service and volunteering leave /n
- Be part of an iconic Australian brand /n /n Ready to Lead With Us?/n If you’re passionate about people, customer experience and operational success, we’d love to hear from you. /n /n Apply now and take the next step in your leadership career with O’Brien® Automotive Glass. /n /n -
- /n If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now /n /n At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents /n /n Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our and Terms of Use. /n /n Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party. /n

📌 Service Centre Manager (Geelong)
🏢 O'Brien
📍 Geelong