“It begins at Bendigo Bank”

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

It starts here. With Bendigo Bank… and you.

About the team The Strategic Partner and Service Management department is evolving. We are shifting the Process Architecture function from a centralised team that manually documents processes, into a strategic governance and capability authority. We are the custodians of the enterprise process repository, frameworks, and training pathways. Our team governs the mapping activities of both internal teams and strategic partners, ensuring a single, reliable source of truth for how the bank operates.

About the opportunity

As the Manager Process Architecture and reporting the Senior Manager Process Excellence, you will be in a pivotal leadership function, ensuring the organisation has a complete, risk-aware, process architecture. You will achieve this by being a proactive and fully engaged enabler working with internal and strategic partners, to implement a strategic governance function and manage a hybrid delivery model.

Crucially you will get to:

- Manage process strategy and repository governance and enforce the enterprise frameworks, standards and methodologies for all process mapping activities across the bank
- Drive and champion the digital evolution of your team by embedding advanced tools like Generative AI (Gemini) into core practices to enhance the efficiency and strategic value of the Process Architecture function
- Manage a federated delivery model,



overseeing the quality of process maps delivered by both internal business teams and strategic partners.
- Build and develop capability and training by overseeing the design and rollout of training pathways for process practitioners across the bank
- Lead, coach, and develop a high-performing team of Process Architecture Specialists ensuring they are proactive, consultative problem solvers
- Be a trusted advisor and provide front line availability and support for all stakeholders on complex process design, process risk identification, and operational architecture

This is full-time permanent prospect located at one of our corporate offices in Melbourne, Brisbane, Adelaide, Sydney or Bendigo. We offer a flexible hybrid work arrangement. What you’ll bring to the role

To be successful you will have:

- Demonstrated experience and expert understanding of process architecture, methodologies principles, frameworks and process mapping standards
- Strong understanding of Generative AI and other digital tools and application to enhance the efficiency of process architecture, governance and quality assurance workflows
- Demonstrated experience leading high a performing process improvement, architecture or governance team within a complex enterprise environment
- Excellent stakeholder management with the ability to proactively engage with,



influence and advise in relation to process architecture
- Strategic and continuous improvement mindset with excellent analytical and problem-solving capabilities
- Ability to work collaboratively with internal and external partners/ stakeholders across diverse locations including offshore partners.
- Tertiary qualifications in Business, Commerce or relevant discipline with Lean Six Sigma / BPM certification highly desirable

So, why work with us?

You’ll also get access to a great range of benefits, including:

- Looking for hybrid work, flexible hours, or a compressed week? Our flexible work options are designed to fit your lifestyle.
- Health and well-being support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
- Take your learning to the next level through opportunities like our corporate university ‘BEN U’ or at an external provider of your choice.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.

How to apply

If this sounds like an opportunity for you, please submit your application online.

Applications close Thursday 26th November 2026

*Please don’t delay your application as shortlisting and interviewing may commence before the application close date

📌 Manager Process Architecture (Sydney)
🏢 Bendigo Bank
📍 Sydney