WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives.

The Prospect In this role, you'll determine liability for predominantly mental injury claims, applying workers’ compensation legislation and evidence-based decision making to complex and sensitive information.

You'll liaise with workers, employers and stakeholders to make timely, well-reasoned decisions and support positive recovery and return-to-work outcomes.

This opportunity suits individuals experienced in complex and sensitive matters, with the resilience to manage vulnerable customers, distressing psychological content, high-volume determinations and challenging stakeholder interactions.

What You'll Do

- Assess and determine liability for workers’ compensation claims, predominantly involving mental injuries.

- Review medical, factual and workplace information to support evidence-based decisions.

- Make timely, well-reasoned and clearly documented decisions that can withstand external review or scrutiny.

- Communicate decisions professionally and empathetically, including in sensitive situations.

- Engage with workers, employers and treating providers to support positive recovery and return-to-work outcomes.

About You You’re comfortable managing complex or sensitive matters and applying sound judgement to reach evidence-based decisions.

You’ll bring





- Experience assessing complex or conflicting information and making evidence-based decisions.

- Relevant experience in mental health, psychological injury, workers’ compensation, rehabilitation, insurance, law, investigations, regulatory decision-making or another complex case-based environment.
- Strong written and verbal reasoning and communication skills.
- Emotional intelligence and resilience when working with vulnerable customers and distressing psychological content.
- Ability to work autonomously and accurately within legislative, regulatory, policy or governance frameworks
- A relevant tertiary qualification in health or behavioural sciences, social work, rehabilitation, human resources, law or insurance will be highly regarded.

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what’s possible.

When you join us, you’ll benefit from:

- Purpose-driven work that makes a difference to Queenslanders.

- A collaborative and supportive team environment.

- Hybrid work supporting flexibility and work-life balance.

- Learning,



development and study assistance to support your career.

- Health and wellbeing programs.

- Competitive salaries and generous superannuation, including co-contribution.

You can find out more about what it’s like to work with us by visiting Working at WorkCover Qld. How do I apply?

If this sounds like you, we’d love to hear from you. Please submit your resume and a cover letter highlighting your relevant experience and interest in the role.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at [email protected] or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.

📌 Mental Injury Liability Advisor (Brisbane)
🏢 WorkCover Queensland
📍 Brisbane