Company Description

SACRUM is dedicated to delivering unique and adaptable services that enhance the Quality of Life for each individual. Our organization focuses on efficiency, reliability, and genuine care in all aspects of service delivery. SACRUM works closely with participants, families, and support networks to tailor solutions to individual needs.

Team members are encouraged to bring empathy, initiative, and a commitment to continuous improvement in participant outcomes. Our culture emphasizes respect, collaboration, and person-centred support.

Role Description and Key Responsibilities

Business Development & Growth

- Develop and implement strategies to increase participant referrals and expand service delivery.
- Identify new business opportunities across metropolitan Adelaide and regional South Australia.
- Establish and maintain strong relationships with Support Coordinators, Plan Managers, Local Area Coordinators, schools, hospitals, community organisations and other NDIS providers.
- Promote Sacrum's allied health and specialist disability services through networking, community engagement and professional partnerships.
- Represent Sacrum at industry events, networking meetings and community engagement activities.
- Monitor referral trends, service demand and growth opportunities.

Referral Management & Participant Experience

- Manage incoming enquiries and referrals, ensuring timely, professional and person-centred communication.
- Support participants, families, guardians and Support Coordinators throughout the referral and onboarding process.




- Work collaboratively with clinical teams to coordinate service availability and participant allocation.
- Maintain regular communication with referral partners regarding service capacity and referral progress.
- Identify opportunities to improve participant satisfaction, service accessibility and continuity of care.
- Respond professionally to service concerns and facilitate appropriate escalation and resolution.

Stakeholder Engagement & Partnerships

- Build sustainable professional relationships with NDIS stakeholders and community organisations.
- Develop partnerships with schools, specialist education providers, allied health professionals and disability support organisations.
- Maintain an active stakeholder engagement and referral pipeline.
- Organise introductory meetings, service presentations and community information sessions.
- Strengthen Sacrum's professional reputation through responsive communication and reliable service coordination.

Business Operations & Reporting

- Maintain accurate records of referrals, stakeholder interactions and business development activities.
- Monitor key performance indicators, including referral volumes, conversion rates, participant onboarding and service growth.




- Prepare regular business development and participant experience reports for management.
- Collaborate with leadership to improve referral processes, operational efficiency and service delivery.
- Ensure business development activities align with NDIS Practice Standards, privacy requirements and organisational policies.

Qualifications

- Experience in business development, client relationship management, or sales within NDIS, disability services, community services, or allied health.
- Strong understanding of the NDIS framework, including funding categories, compliance requirements, and participant pathways.
- Proficiency in stakeholder engagement, networking, and partnership development with support coordinators, providers, and community organizations.
- Skills in planning, organizing, and managing pipelines, with the ability to use CRM or similar systems for tracking leads and outcomes.
- Excellent communication, negotiation, and presentation skills, with the ability to communicate clearly with diverse audiences.
- Demonstrated ability to work both independently and collaboratively in a hybrid environment, managing priorities and deadlines.
- Commitment to person-centred practice, ethical conduct, and respect for people from diverse backgrounds and abilities.
- Relevant qualifications in business, marketing, community services, or a related field are highly regarded; previous NDIS experience is strongly preferred.
- Current driver’s license and ability to travel within Adelaide and surrounding areas for meetings and outreach activities.

📌 NDIS Business Development Manager (Adelaide)
🏢 SACRUM
📍 Adelaide