On Call Rostering Officer (Casual) - Melbourne based Please read the following before applying: The position will fulfil a range of ‘On-Call', after hours as defined: 5am – 9am and 5pm to 11pm Monday to Friday. 5am – 11pm Saturday, Sunday and Public holidays. You will be paid a flat rate of $10 per hour just for being on-call. Rates start from $37 p/h for time worked.

Must be based in Melbourne About us: Independent Living Victoria is a values-driven organisation dedicated to supporting people to live independently in their homes and communities, offering 24-hour care across all of Melbourne for clients with complex care needs including bowel care, catheter care, ventilator management and enteral feeding.

About the role: Are you a confident communicator with strong organisational skills and the ability to stay calm under pressure?

Independent Living

Victoria (ILV) is seeking a compassionate and proactive On Call Rostering Officer to support our rostering operations outside standard business hours. This is a casual, work-from-home role that offers flexibility and autonomy. Itmay suit individuals looking for work that fits around other commitments, such as study, caregiving or other part-time work.

You’ll be the first point of contact for staff and clients during on-call hours, helping to ensure our clients continue to receive high-quality care—no matter the time of day. The position will fulfil a range of ‘On-Call’ hours as defined: 5am – 9am and 5pm to 11pm Monday to Friday 5am – 11pm Saturday, Sunday and Public holidays.

Key functions of the role will include:

- Provide full on-call coverage during allocated periods.
- Allocation of shifts to ensure staff skillsets match individual client support needs.




- Ensure shifts are filled as requested in a timely manner - Respond promptly and professionally to phone calls regarding client care and staff rostering - Manage last-minute shift cancellations and coordinate replacements efficiently - Use initiative to assess and elevate health-related concerns appropriately - Maintain clear and accurate records of calls and actions taken - Work independently and make sound decisions under time pressure - Ensure that any specific requests/procedures are passed on to the support staff, so they understand what is expected from them on each shift booked - Manage and resolve any issues that arise for support workers after hours About you:
- General Administration experience is preferred - Previous Support Worker experience is advantageous - Proficient in Microsoft Office (Outlook, Word, Excel) - Knowledge of the SCHADS Award provisions relating to rostering, shift work, and penalty rates.
- Confident handling a high volume of phone calls and thinking on your feet - Calm and resourceful in urgent or high-pressure situations - Strong organisational and time management skills - Comfortable working autonomously with minimal supervision - Willingness to learn our internal rostering software (training provided) - Positive and friendly attitude.
- Excellent interpersonal skills.
- Demonstrated ability to maintain confidentiality and appropriately deal with sensitive information.
- Flexible and adaptable approach to work demands.

What we offer

- Adaptable, casual role that supports work-life balance - Remote, work-from-home arrangement - Supportive training and onboarding - The chance to make a real impact in people’s lives Other Requirements:
- Must hold Valid Australian work rights.
- National Police Clearance.
- First Aid and CPR certificate.

📌 On Call Rostering Officer (Casual) - Melbourne based (Adelaide)
🏢 Independent Living Victoria
📍 Adelaide