Location: Sydney, NSW

Work Model: Hybrid (2 days in office currently, transitioning to 3 days)

Working Hours: Monday to Friday, 9:00 AM – 5:00 PM

Key Responsibilities

- Manage onboarding and activation escalations for merchant partners.
- Monitor onboarding performance, dashboards, SLAs, and KPIs.
- Collaborate with Sales, Product, Engineering, and Operations teams to resolve process bottlenecks.
- Identify process improvement opportunities and drive operational efficiencies.
- Present business updates and operational insights to stakeholders.
- Ensure a smooth and positive onboarding experience for merchant partners.

What We're Looking For
- Experience in customer support, operations, business support, or related functions.
- Solid problem-solving and stakeholder management skills.
- Excellent written and verbal communication abilities.
- Ability to work effectively in a fast-changing environment.
- Customer-first mindset with a passion for delivering exceptional service.
- Experience working cross-functionally with multiple stakeholders.

Nice to Have
- Advanced Excel and reporting experience.
- Client-facing or sales support experience.
- Salesforce exposure.

📌 Onboarding Operations Support. (Sydney)
🏢 eTeam
📍 Sydney